Last updated: 2025-05-04

43 Customer Success Manager jobs in Boston.

Hiring now: Sr Dir Customer Success S @ Klaviyo, Rvp Customer Success Mana @ Salesforce, Customer Success Mgr @ Paperless , Customer Success Mgr @ Bynder, Revenue Ops Analyst @ Flywire, Mgr Technical Account Man @ Snowflake, Dir Customer Success @ Axon, Strategic Customer Succes @ Dataiku, Technical Customer Succes @ Cisco, Customer Success Engr @ Device42.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (22) SaaS (11) customer success (10) relationship management (6) strategy (5) Customer Experience (5) collaboration (5) retention (4) communication (4) Account Management (4)

📍 Locations

Boston (34) Burlington (2) Cambridge (2) Somerville (2) Waltham (2) Framingham (1)
🔍 Go to full job search

Klaviyo

Senior Director, Customer Success, Support & Professional Services Operations Boston
Skills & Focus: customer success, support, professional services, SaaS, operational efficiencies, stakeholder management, data-driven decisions, transformational initiatives, cross-functional teams, retention
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: 15+ years in customer success, strategy, operations, or consulting role; at least 5 years in a leadership position
Salary: $236,000 — $354,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time of…

Salesforce

RVP, Customer Success Management – Data Cloud Boston
Skills & Focus: Customer Success, management, leadership, strategy, team management, communication, talent management, market intelligence, customer feedback, performance indicators
About the Company: Salesforce is a cloud-based software company that provides customer relationship management service and applications focused on sales and customer service.
Experience: Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management.
Salary: $207,100 - $343,400
Type: Full-time
Benefits: Salesforce benefits include equal pay, employee resource groups, inclusive benefits.

Paperless Parts

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, manufacturing, customer adoption, revenue retention, relationship management, business objectives, profitability, return on investment (ROI), technical account management
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Bynder

Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, Digital Asset Management, Client Relationships, Product Adoption, Retention, Growth, Communication Skills, Time Management, Analytical Skills
About the Company: Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints,…
Experience: 5+ years in a customer-facing role, ideally Customer Success or Account Management
Type: Full-time
Benefits: Fun, casual work environment; Flexible vacation policy; 100% Company-paid medical, dental, vision, and life coverage fo…

Flywire

Revenue Operations Analyst Boston
Skills & Focus: revenue operations, customer success, KPI, data tracking, Salesforce, process automation, CSM enablement, customer adoption, cross-functional, sales enablement

Snowflake

Manager, Technical Account Management Boston
Skills & Focus: Technical Account Management, Customer Success, Data Warehousing, Data Engineering, Data Science, Business Intelligence, Cloud Computing, Customer-Centric, Team Leadership, Pre-Sales
About the Company: Snowflake is a cloud-based data-warehousing company that provides a platform for big data analytics.
Experience: 6+ years in industry with 2+ years of management experience
Salary: $152K – $232.3K
Type: Full time

Axon

Director, Customer Success Boston
Skills & Focus: Customer Success, KPI, team management, customer relationships, operational rigor, strategic programs, cross-functional collaboration, NPS, SaaS, revenue growth
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 6+ years of relevant work experience within customer success, sales, or account management and 3+ years of previous management and leadership experience
Benefits: Competitive salary, 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vision…
Director of Customer Success Boston
Skills & Focus: customer relationships, KPI tracking, team development, strategic programs, customer satisfaction, NPS, operational efficiencies, cross-functional collaboration, revenue generation, career development
About the Company: Axon is on a mission to Protect Life, pursuing society's most critical safety and justice issues with a range of devices and cloud software.
Experience: 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of management and leadership experience
Salary: 123930-198288
Type: Full-time
Benefits: Competitive salary and 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vis…

Dataiku

Strategic Customer Success Manager, Americas Boston
Skills & Focus: customer success, account management, enterprise software, data science, AI strategies, stakeholder engagement, data analytics, customer retention, success reviews, data science projects
About the Company: At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a…
Experience: At least 10 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
Salary: $145,000 - $165,000 USD
Type: Full-time
Benefits: Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive co…

Cisco

Technical Customer Success Manager Boston
Skills & Focus: Customer Success, software adoption, Annual Recurring Revenue, technical leadership, Customer Experience, networking concepts, cross-functional teams, mentorship, business objectives, Renewals
About the Company: Cisco is a worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform thei…
Experience: 8+ years in a customer facing role in an IT company or in an Enterprise IT organization
Salary: 118000 - 195700 USD
Type: Experienced
Benefits: Medical, dental, and vision insurance, 401(k) with Cisco match, paid time off for volunteer work, up to 12 paid holiday…

Paperless Parts

Strategic Customer Success Manager Boston
Skills & Focus: Customer Success, Enterprise Customers, ROI, Stakeholder Engagement, Relationship Management, Technical Advisor, Retention, Strategic Relationships, Manufacturing Processes, Product Adoption
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Experience: Experience managing revenue retention, product adoption, and expansion of enterprise customers in a technical customer success or technical account management role
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Device42

Customer Success Engineer Boston
Skills & Focus: customer success, installation, configuration, customer engagement, customer feedback, product functionality, training, customer relationships, adoption, risk management
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructu…

Telus Digital

Client Success Director - Digital Healthcare Boston
Skills & Focus: digital healthcare, client success, strategy, partnership, revenue generation, relationship management, innovation, agile methods, stakeholder management, transformation
About the Company: An award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, offering transformative c…
Experience: 5+ years
Salary: $132,000 - $165,000 USD
Type: Full-time
Benefits: Healthcare benefits - Medical, Vision, Dental; 401K matching; Employee Share Purchase Plan; Competitive PTO Policy; Emp…

Veeva Systems

Employee Success Business Partner (HRBP) Boston
Skills & Focus: Employee Success, Business Partner, Customer-centric, Service Excellence, Relationship management, Analytical skills, Strategic thought, Communication savvy, Policy and process governance, People-oriented solutions
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
Type: Full-time
Benefits: Work from home or in office flexibility.

Liberate Innovations Inc.

AI Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, insurance, post-implementation, renewals, expansion, technical onboarding, AI solutions, communication, relationship-building
About the Company: Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions.
Experience: 3+ years of experience in Customer Success, Account Management, or a related role at a B2B SaaS company (enterprise experience preferred).
Benefits: Competitive salary with equity options, Flexible PTO, 401(k) plan, Comprehensive health, dental, and vision insurance, …

Eliseai

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Salesforce

VP, Portfolio Leader Boston
Skills & Focus: customer success, talent management, innovation, strategy, relationship building, team leadership, change management, performance metrics, customer satisfaction, technology trends
About the Company: Salesforce is a global leader in CRM software and applications, dedicated to helping organizations manage customer relationships more effectively.
Salary: $240,400 - $420,600
Type: Full-time

Overjet

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, Enterprise accounts, KPI, Account management, Training, Churn minimization, Upselling, Insurance, Artificial intelligence
About the Company: Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’r…
Experience: 5+ years of experience in customer success in SAAS or similar product
Type: Hybrid workplace, Full-time
Benefits: Competitive Compensation and Equity; Hybrid workplace; 401k plans with a matching program; Medical, Dental and Vision c…

Flywire

Senior Leader of Revenue Operations Boston
Skills & Focus: Revenue Operations, Sales Operations, Marketing, Customer Success, Process Optimization, Go-to-Market Strategy, Performance Management, Data-Driven Insights, Change Management, Tech Stack
About the Company: Flywire is a global payments enablement and software company that is reinventing the way businesses and individuals manage their payment processes.

Klaviyo

Sr. Customer Experience Specialist - Digital Success Programs Boston
Skills & Focus: Customer Experience, Digital Success Programs, in-app guidance, customer engagement, data-driven, automation, customer journey mapping, engagement strategies, community management, digital adoption frameworks
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the techn…
Experience: 3-5+ years of experience in Customer Experience (CX), Customer Success, Digital Engagement, Product Marketing, or a related field.
Salary: $84,000 - $126,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time of…

Voxie

Senior Customer Onboarding Consultant - Franchise Boston
Skills & Focus: consultative onboarding, customer journey, project management, SaaS, marketing technology, SMS, communication strategies, relationship-building, customer workflows, processes
About the Company: Voxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale…
Experience: 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
Salary: $90,000 - $125,000

Memfault

Enterprise Customer Success Manager Boston
Skills & Focus: customer success, enterprise, hardware, IoT, monitor, debug, update, cross department, business outcomes, value
About the Company: Memfault is the first observability platform purpose-built for hardware and IoT devices. Our platform empowers embedded engineering teams to monitor, debug, an…

Datadog

Customer Success Associate Boston
Skills & Focus: Customer Success, customer relationships, adoption, retention, account management, negotiating contracts, sales cycle, usage trends, collaboration, professional development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 0-2 years of experience in a customer account facing role
Salary: $54,000 — $72,000 USD
Type: Full-time
Benefits: Best-in-breed onboarding, Sales training in MEDDIC and Command of the Message, inclusive company culture, continuous pr…

Recorded Future

Director of Customer Education & Training Boston
Skills & Focus: customer education, training programs, certification, engagement, metrics, collaboration, global team, operational excellence, scalable systems, SaaS
About the Company: With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest…

Datadog

Director, Enterprise Customer Success - AMER Boston
Skills & Focus: Customer Success, SaaS, cloud infrastructure, observability, team leadership, proactive customer engagement, cross-functional collaboration, data-driven, renewal risks, employee training
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: Minimum of 3 years experience in leading Customer Success teams as a second line leader.
Salary: $155,000 — $206,000 USD
Type: Full-time
Benefits: Best-in-breed onboarding, inclusive company culture, continuous professional development, new hire stock equity (RSU), …

Cisco

Technical Customer Success Manager Boston
Skills & Focus: Customer Success, Technical Adoption, Software Utilization, Renewals, Sales, Networking, Customer Experience, Enterprise IT, Annual Recurring Revenue, Mentorship
About the Company: Cisco is the worldwide leader in technology that powers the internet, focused on helping customers reimagine their applications, secure their enterprise, and t…
Experience: 8+ years in a customer facing role in an IT company or in an Enterprise IT organization
Salary: 118000 - 195700 USD
Type: Professional
Benefits: Medical, dental and vision insurance, 401(k) with matching contribution, flexible vacation policy, paid holidays, sick …

Telus Digital

Client Success Director - Digital Healthcare Boston
Skills & Focus: digital health, customer experience, strategy, productization, delivery, enterprise software, cloud-native services, organizational change, healthcare technology, consultant management
About the Company: TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. They des…
Experience: 5+ years in management consultancy, leading teams
Salary: $132,000 - $165,000 CAD
Type: Full-time
Benefits: Healthcare benefits - Medical, Vision, Dental, 401K matching, Employee Share Purchase Plan, Competitive PTO Policy, Emp…

Later

Senior Client Success Manager Boston
Skills & Focus: customer success, account management, revenue growth, strategic, SaaS, influencer marketing, negotiation, relationship management, cross-functional collaboration, communication
About the Company: Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Followi…
Experience: 5+ years experience in strategic account management, customer success, account executive, or sales executive roles
Salary: $130,000-$160,000 OTE
Type: Full-time
Benefits: Permanent team members are eligible to participate in various benefits plans as part of their overall compensation pack…

Datadog

Customer Success Manager Boston
Skills & Focus: customer success, relationship management, onboarding, upselling, cross-selling, growth opportunities, customer advocacy, collaboration, negotiation, adoption rates
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 5-7 years in a customer account facing role
Salary: $86,000 — $118,000 USD
Type: Full-time
Benefits: Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursem…

Benchling

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, Biotechnology, Life Sciences, Adoption, Project Management, Data Insights, Collaboration, Consulting, Communication
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 4+ years in Customer Success, Professional Services, or Consulting in a SaaS software environment
Salary: $186,575 - 252,425
Type: Full-time
Benefits: Competitive salary and equity, medical, dental, and vision plans, fertility healthcare, 401(k) + Employer Match, mental…

Great Gray

Senior Relationship Manager Boston
Skills & Focus: Relationship Management, Client Satisfaction, Onboarding, Asset Manager Relationships, Quarterly Business Reviews, Problem-Solving, Sales, Client Retention, CRM Tools, Financial Services
About the Company: Great Gray Group strives to set the bar for the retirement services industry by delivering advanced retirement solutions that combine fiduciary services with i…
Experience: Minimum of 7 years related experience or combined minimum of 11 years higher education and relevant experience.
Type: Full-time
Benefits: Competitive compensation package including 401(k) with elective and non-elective match opportunities, Lifestyle spendin…

Ataccama

Customer Success Manager Boston
Skills & Focus: Customer Success Manager, data management, customer relationship, drive adoption, long-term relationships, data quality solutions, cross-sell opportunities, customer loyalty, collaboration, AI-powered cloud data management
About the Company: Ataccama is on a mission to power a better future with data, enabling both technical and less technical ‘data people’ across their organizations to create high…
Type: Full-time

Klaviyo

Sr. Customer Experience Specialist - Digital Success Programs Boston
Skills & Focus: Customer Experience, Digital Engagement, Customer Success, In-app Guidance, Data-driven, Customer Journey, Webinars, Stakeholder Management, Project Management, Customer Analytics
About the Company: Klaviyo is a CRM built for B2C, focused on creating lasting customer relationships through marketing automation and data-driven insights.
Experience: 3-5+ years
Type: Full-time

Device42

Senior Customer Success Manager Boston
Skills & Focus: Customer Success, Hybrid IT, multi-cloud environments, IT infrastructure, relationship building, technical communication, stakeholder management, revenue growth, software solution, customer engagements
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. We provide customers with accurate, comprehensive, and current ins…
Experience: 5+ years of experience in Customer Success
Type: Full-time

Salesforce

RVP, Customer Success Management – Data Cloud Burlington
Skills & Focus: Customer Success, management, leadership, strategy, team management, communication, talent management, market intelligence, customer feedback, performance indicators
About the Company: Salesforce is a cloud-based software company that provides customer relationship management service and applications focused on sales and customer service.
Experience: Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management.
Salary: $207,100 - $343,400
Type: Full-time
Benefits: Salesforce benefits include equal pay, employee resource groups, inclusive benefits.

Similarweb

Customer Success Manager, Strategic Burlington
Skills & Focus: Customer Success, Client Relationships, Data Adoption, Business Outcomes, Digital Marketing, Excel, Powerpoint, Problem Solving, Industry Expertise, Fast-Paced Environment
About the Company: At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Experience: 7+ years of relevant experience
Type: Full-time
Benefits: Competitive perks & benefits including competitive compensation packages, community emphasis with regular team outings …

Schrödinger

Customer Success Manager Cambridge
Skills & Focus: Customer Success, LiveDesign implementation, pharmaceutical drug discovery, compounded chemistry, cheminformatics, project management, collaborative therapeutic design, user success, product roadmap, enterprise software technology
About the Company: Schrödinger is focused on improving human health and quality of life through the development, distribution, and application of advanced computational methods.
Experience: At least three years of experience in a life sciences field related to drug discovery
Salary: $100,000 - $160,000
Benefits: Competitive salary, equity-based compensation, healthcare (with dental and vision), 401k, pre-tax commuter benefits, fl…

Reltio

Associate Customer Success Manager Cambridge
Skills & Focus: customer success, customer adoption, retention, data-driven, SaaS, customer journey, customer health, cloud software, relationship management, product utilization
About the Company: Reltio is an innovative company that specializes in AI-powered data unification and management, transforming siloed data into unified, trusted, and interoperab…
Salary: $76,000 - $140,000
Type: Full-time

Definitive Healthcare

Customer Success Manager Framingham
Skills & Focus: customer success, engagement strategies, customer advocacy, product adoption, account health, relationship management, customer onboarding, risk management, healthcare industry, project management
About the Company: At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right …
Experience: 2-3 years’ experience in a client facing role
Type: Full-time
Benefits: Competitive benefits package including great healthcare benefits and a 401(k) match

Modulate

Customer Success Manager Somerville
Skills & Focus: Customer Success, AI, Trust & Safety, Account Management, Strategic Planning, Customer Retention, Business Development, Co-Marketing Initiatives, KPI, Enterprise Relationships
About the Company: Modulate is focused on using AI for good and ensuring online safety. They provide a bridge between engineers, analysts, and leadership, acting as trusted advis…

Smartbear

Customer Success Manager Somerville
Skills & Focus: Customer Success, Account Management, Software Industry, Customer Engagement, Cross-functional Teams, Data Analysis, Relationship Management, Product Adoption, Customer Experience, Performance Metrics
About the Company: At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs bring visibi…
Experience: Min 3-5 years in Customer Success, Account Management, or a similar customer-facing role
Type: Full-time
Benefits: Opportunities for career growth, celebration of diversity, ethical corporate practices, inclusive workplace.

Servicenow

Solution Sales Manager Waltham
Skills & Focus: CRM, market success, Higher Education, territory strategy, digital transformation, sales cycle, capability roadmap, account planning, diversity, inclusion
About the Company: ServiceNow is a cloud computing company that helps companies manage digital workflows for global enterprises.
Type: Full-time

Constant Contact

Customer Success Operations Project Manager Waltham
Skills & Focus: project management, operations, strategic project execution, data analysis, workflow optimization, customer experience, retention, performance metrics, collaboration, KPI monitoring
About the Company: At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small busi…
Experience: 3+ years in project management, operations, or strategy roles
Salary: $66,000 - $82,500 USD
Type: Full-time
Benefits: A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and y…