Last updated: 2025-10-22
84 Customer Success Management jobs in Boston.
Schrödinger
Schrödinger is focused on improving human health and quality of life through the development, distribution, and application of advanced computational methods.
Cambridge
- Skills: Customer Success, LiveDesign implementation, pharmaceutical drug discovery, compounded chemistry, cheminformatics, project management, collaborative therapeutic design, user success, product roadmap, enterprise software technology
- Level: mid
- Type: full_time
Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…
Boston
- Skills: customer success, commercial product implementation, scoping and planning, sales cycle, solution expert, customer engagements, travel requirements, remote work, life sciences, SaaS industry
- Level: mid
- Type: full_time
Paperless Parts
Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Boston
- Skills: Customer Success, Enterprise Customers, ROI, Stakeholder Engagement, Relationship Management, Technical Advisor, Retention, Strategic Relationships, Manufacturing Processes, Product Adoption
- Level: mid
- Type: full_time
Axon
At Axon, we’re on a mission to protect life and build a safer, more connected world through innovative technology. Our Enterprise segment is one of our fastest…
Boston
- Skills: Customer Success, Client Engagement, Adoption Metrics, Strategic Relationships, Cross-Functional Collaboration, Project Management, Enterprise Customers, Mentoring, Data-Driven Strategies, Product Innovation
- Level: mid
- Type: full_time
Similarweb
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Burlington
- Skills: Customer Success, Account Management, SaaS, Retention, Upsell, Engagement, Revenue Growth, Market Intelligence, Digital Marketing, Collaboration
- Level: mid
- Type: full_time
Lumafield
Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipp…
Boston
- Skills: Customer Success Manager, CT scanning, manufacturing, customer strategy, technical depth, business value, stakeholders, revenue growth, account advocacy, technical success
- Level: mid
- Type: full_time
Crunchtime
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and l…
Boston
- Skills: customer strategy, customer success, customer retention, analytics, project delivery, relationship-building, cross-functional teams, operational execution, software, foodservice
- Level: senior
- Type: full_time
Liberate Innovations Inc.
Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions.
Boston
- Skills: customer success, AI solutions, insurance industry, technical onboarding, value-focused reviews, customer health metrics, renewals, expansion strategies, relationship management, B2B SaaS
- Level: mid
- Type: full_time
Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
Boston
- Skills: Quality Cloud, SaaS, implementation, customer success, operational excellence, leadership, cross-function teams, positive environment, innovation, collateral
- Level: mid
- Type: other
Freshworks
Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience fo…
Boston
- Skills: Customer Success, ITSM solutions, Enterprise accounts, Technical adoption, Product adoption, Business value, Customer engagement, SaaS functionality, Account strategy, Cross-group collaboration
- Level: mid
- Type: other
Protex AI
At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that re…
Boston
- Skills: AI, computer vision, B2B SaaS, client success, technical account management, project management, enterprise accounts, technical problem-solving, SaaS architecture, EHS trends
- Level: senior
- Type: full_time
ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Waltham
- Skills: Renewals, Sales enablement, SaaS, Operational excellence, Customer success, Cross-functional collaboration, Product migration, Initiatives, Business judgment, Growth mindset
- Level: senior
- Type: full_time
Datadog
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Boston
- Skills: Customer Success, Relationship Management, Onboarding, Up-selling, Cross Selling, Usage Trends, Collaboration, Contract Negotiation, SaaS, Tech Solutions
- Level: mid
- Type: full_time
Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…
Boston
- Skills: SaaS, RTSM, implementation, customer success, team leadership, professional services, life sciences, flexibility, cloud solutions, trial supply management
- Level: mid
- Type: full_time
Starburst
Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation.
Boston
- Skills: customer support, technical support, B2B SaaS, strategic planning, global teams, KPIs, operational excellence, monetization strategy, ITIL, Zendesk
- Level: senior
- Type: full_time
Datadog
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Boston
- Skills: Customer Success, Account Management, Sales Cycle, Technical Support, Relationship Management, Advocacy, Retention, Collaboration, Onboarding, Professional Development
- Level: entry
- Type: full_time
TELUS Digital
TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. They des…
Boston
- Skills: Customer Success, B2B SaaS, contact center operations, CX solutions, AI technology, Customer relationship management, Onboarding process, Product management, Training workshops, Customer health metrics
- Level: mid
- Type: full_time
Datadog
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Boston
- Skills: Customer Success, Account Management, SaaS, B2B, team leadership, revenue growth, customer relationships, negotiation, sales cycle, professional development
- Level: senior
- Type: full_time
Macy's
Macy's is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years, involving innovations and traditions…
Peabody
- Skills: customer experience, sales-oriented culture, supervision, team leadership, omnichannel approaches, operational challenges, proactive, onboarding, collaboration, adaptability
- Level: entry
- Type: part_time
Greenlight Guru
At Greenlight Guru, we help the world’s most innovative medical device companies bring high-quality, life-changing products to market faster.
Boston
- Skills: Customer Success, Quality Management Systems, Regulatory Compliance, SaaS Technology, ISO 13485, FDA Requirements, Technical Account Management, Customer Advocacy, Data Migration, Integration
- Level: mid
- Type: full_time