Last updated: 2025-07-21
38 Customer Success Management jobs in Boston.
Schrödinger
Schrödinger is focused on improving human health and quality of life through the development, distribution, and application of advanced computational methods.
Cambridge
- Skills: Customer Success, LiveDesign implementation, pharmaceutical drug discovery, compounded chemistry, cheminformatics, project management, collaborative therapeutic design, user success, product roadmap, enterprise software technology
- Level: mid
- Type: full_time
Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
Boston
- Skills: Employee Success, Business Partner, Customer-centric, Service Excellence, Relationship management, Analytical skills, Strategic thought, Communication savvy, Policy and process governance, People-oriented solutions
- Level: mid
- Type: full_time
Paperless Parts
Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Boston
- Skills: Customer Success, Enterprise Customers, ROI, Stakeholder Engagement, Relationship Management, Technical Advisor, Retention, Strategic Relationships, Manufacturing Processes, Product Adoption
- Level: mid
- Type: full_time
Nutanix
Nutanix is dedicated to driving adoption and ensuring customer satisfaction with our hybrid multicloud solutions for strategic customers.
Boston
- Skills: Customer Experience, Technical Background, Hybrid Multicloud, Customer Satisfaction, Customer Success Plans, Technical Onboarding, Technical Credibility, Customer Management, Business Goals, Relationship Management
- Level: senior
- Type: full_time
Recorded Future
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest…
Boston
- Skills: customer education, training programs, certification, engagement, metrics, collaboration, global team, operational excellence, scalable systems, SaaS
- Level: mid
- Type: full_time
TELUS Digital
An award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, offering transformative c…
Boston
- Skills: digital healthcare, client success, strategy, partnership, revenue generation, relationship management, innovation, agile methods, stakeholder management, transformation
- Level: mid
- Type: full_time
Axon
At Axon, we’re on a mission to protect life and build a safer, more connected world through innovative technology. Our Enterprise segment is one of our fastest…
Boston
- Skills: Customer Success, Client Engagement, Adoption Metrics, Strategic Relationships, Cross-Functional Collaboration, Project Management, Enterprise Customers, Mentoring, Data-Driven Strategies, Product Innovation
- Level: mid
- Type: full_time
Similarweb
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Burlington
- Skills: Customer Success, Account Management, SaaS, Retention, Upsell, Engagement, Revenue Growth, Market Intelligence, Digital Marketing, Collaboration
- Level: mid
- Type: full_time
Klaviyo
Klaviyo empowers creators to own their own destiny by making first-party data accessible and actionable, focusing on personalized experiences in ecommerce and …
Boston
- Skills: program management, cross-functional collaboration, change management, communication, reporting, process efficiency, customer success, project execution, transformation, stakeholder
- Level: mid
- Type: full_time
Overjet
Overjet is the global leader in dental AI, providing platforms used by dental providers and insurers to improve oral health. Recognized for innovation and work…
Boston
- Skills: Customer Success, B2B SaaS, Account Management, Expansion, Upsell, Client Satisfaction, Dental Industry, Data-driven Strategy, Client Relationships, High-growth Startup
- Level: mid
- Type: full_time
Freshworks
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful…
Boston
- Skills: customer success, technical account management, IT Asset Management, cloud technologies, customer engagement, retention, satisfaction, analytical mindset, CRM tools, leadership experience
- Level: senior
- Type: full_time
LILT
LILT is the leading AI solution for enterprise translations, focusing on business outcomes instead of outputs with a patented Contextual AI Engine.
Boston
- Skills: localization, program management, stakeholder management, risk management, customer onboarding, analytical, process improvement, project management, multilingual, AI technology
- Level: senior
- Type: full_time
Datadog
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Boston
- Skills: Sales Engineering, Customer Success, LATAM, AMER, Technical Solutions, Monitoring Solutions, Infrastructure, Talent Management, Coaching, Collaborative Culture
- Level: mid
- Type: full_time
Lumafield
Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipp…
Boston
- Skills: Customer Success, CT scanning, engineering analyses, manufacturing processes, customer lifecycle, onboarding, account growth, business reviews, strategic account management, customer advocacy
- Level: mid
- Type: full_time
Salesforce
Burlington
- Skills: customer retention, growth strategy, cross-functional leadership, analytics, program management, stakeholder collaboration, attrition reduction, performance tracking, executive communication, SaaS
- Level: senior
- Type: full_time
Axon
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Boston
- Skills: SaaS, Public safety, Deployment experience, Project management, Cloud components, Integrations, Business analysis, Customer satisfaction, Team leadership, Process improvement
- Level: senior
- Type: full_time
Klaviyo
We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Boston
- Skills: customer journey mapping, data analysis, cross-functional collaboration, digital strategies, performance monitoring, customer engagement metrics, program optimization, business impact analysis, customer sentiment, strategic roadmap
- Level: mid
- Type: full_time
Constant Contact
We empower small businesses, entrepreneurs, non-profits, and individuals to succeed by giving them all the help and tools they need to grow online.
Waltham
- Skills: sales methodology, customer success, digital marketing solutions, outbound calls, CRM, lead management, communication skills, small business, customer retention, conversion targets
- Level: entry
- Type: full_time
Dataiku
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, mod…
Boston
- Skills: Customer Success, Enterprise Software, Data Science, AI Strategies, Portfolio Management, Stakeholder Engagement, Dataiku, Client Success Reviews, Project Lifecycle, Business Outcomes
- Level: senior
- Type: full_time
Paperless Parts
Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Boston
- Skills: Customer Success, Revenue Retention, Technical Account Management, Manufacturing, SaaS, CNC Machining, Additive Manufacturing, Sheet Metal Fabrication, ROI, Business Objectives
- Level: mid
- Type: full_time