66 Customer Success Management jobs in Boston.

Hiring now: Customer Exp Architect @ Nutanix, Sr Customer Success Mgr @ Device42, Associate Customer Succes @ Datadog, Vp Portfolio Leader @ Salesforce, Dir Customer Success @ Axon, Services Engagement Mgr S @ Veeva Syst, Strategic Customer Succes @ Paperless , Sr Associate Customer Suc @ Alignable, Customer Success Mgr @ Eliseai, Customer Success Mgr @ Overjet.Explore more at jobswithgpt.com.

šŸ”„ Skills

Customer Success (33) SaaS (19) customer success (17) relationship management (9) Account Management (9) customer experience (6) collaboration (6) cross-functional collaboration (6) Project Management (6) retention (6)

šŸ“ Locations

Boston (56) Cambridge (3) Burlington (2) Framingham (2) Waltham (2) Somerville (1)
šŸ” Go to full job search

Nutanix

Customer Experience Architect Boston
Skills & Focus: customer experience, technical expertise, relationship management, data center technology, hybrid multicloud, adoption, customer satisfaction, technical onboarding, customer success plans, strategic customers
About the Company: Nutanix is a leader in enterprise cloud computing, delivering hybrid multicloud solutions for strategic customers.
Experience: 8-12 years in customer-facing technical roles
Salary: USD $124,480 - $247,800 per year
Type: Full-time
Benefits: Full range of medical, financial, and/or other benefits, including 401(k), paid time off, and discretionary awards.

Device42

Senior Customer Success Manager Boston
Skills & Focus: Customer Success, multi-cloud, IT infrastructure, relationship building, cross-functional partner, customer engagement, value/ROI, communication skills, revenue growth, trust
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today, providing accurate views of IT ecosystems to customers in more thaā€¦
Experience: 5+ years of experience in Customer Success with experience in multi-cloud environments or IT infrastructure

Datadog

Associate Customer Success Manager Boston
Skills & Focus: customer success, onboarding, relationship management, up-selling, cross-selling, renewal risks, customer experience, sales cycle, collaboration, professional development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve ā€¦
Salary: $68,000 ā€” $90,000 USD
Type: Full-time
Benefits: Comprehensive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan ā€¦

Salesforce

VP, Portfolio Leader Boston
Skills & Focus: Customer Success, Talent Management, Innovation, Change Management, Leadership, Strategy, Client Relationships, Performance Metrics, Team Building, Communication
Salary: $240,400 - $420,600
Type: Full time

Axon

Director, Customer Success Boston
Skills & Focus: Customer Success, KPI, team management, customer relationships, operational rigor, strategic programs, cross-functional collaboration, NPS, SaaS, revenue growth
About the Company: At Axon, weā€™re on a mission to Protect Life. Weā€™re explorers, pursuing societyā€™s most critical safety and justice issues with our ecosystem of devices and clouā€¦
Experience: 6+ years of relevant work experience within customer success, sales, or account management and 3+ years of previous management and leadership experience
Benefits: Competitive salary, 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, visionā€¦
Director of Customer Success Boston
Skills & Focus: customer relationships, KPI tracking, team development, strategic programs, customer satisfaction, NPS, operational efficiencies, cross-functional collaboration, revenue generation, career development
About the Company: Axon is on a mission to Protect Life, pursuing society's most critical safety and justice issues with a range of devices and cloud software.
Experience: 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of management and leadership experience
Salary: 123930-198288
Type: Full-time
Benefits: Competitive salary and 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, visā€¦

Veeva Systems

Services Engagement Manager (SEM) Boston
Skills & Focus: customer success, commercial product implementation, scoping and planning, sales cycle, solution expert, customer engagements, travel requirements, remote work, life sciences, SaaS industry
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of theā€¦
Type: Full-time
Benefits: Flexible work environment, ability to work from home or in the office.

Paperless Parts

Strategic Customer Success Manager Boston
Skills & Focus: Customer Success, Enterprise Customers, ROI, Stakeholder Engagement, Relationship Management, Technical Advisor, Retention, Strategic Relationships, Manufacturing Processes, Product Adoption
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Experience: Experience managing revenue retention, product adoption, and expansion of enterprise customers in a technical customer success or technical account management role
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimitedā€¦

Salesforce

Account Success CoE Lead, Agents & Data Cloud Boston
Skills & Focus: Customer Success, Product Introductions, Collaboration tools, Project Management, Cross-functional, Strategic Planning, Training, Cloud-Based, Community Development, Stakeholder Engagement
About the Company: Salesforce is a leading customer relationship management (CRM) platform that helps businesses manage their customer relationships more effectively. They focus ā€¦
Experience: 5+ years for Sr Manager, 8+ years for Director
Salary: $141,300 - $194,300 (Colorado), $155,400 - $213,800 (Illinois)
Type: Full time
Benefits: Employee benefits include competitive salaries, inclusive programs, and a commitment to equal opportunity.

Alignable

Senior Associate, Customer Success (Sales) Boston
Skills & Focus: customer onboarding, retention, customer success, sales, onboarding experience, member engagement, issue resolution, ad strategy, sponsorship, customer relations
About the Company: Alignable is a remote-first, mission-driven, Series C (and profitable) growth-stage startup dedicated to helping small businesses gain a competitive edge.

Nutanix

Customer Experience Architect Boston
Skills & Focus: Customer Experience, Technical Background, Hybrid Multicloud, Customer Satisfaction, Customer Success Plans, Technical Onboarding, Technical Credibility, Customer Management, Business Goals, Relationship Management
About the Company: Nutanix is dedicated to driving adoption and ensuring customer satisfaction with our hybrid multicloud solutions for strategic customers.
Experience: 8-12 years in customer-facing technical roles
Salary: USD $124,480 - $247,800 per year
Type: Remote
Benefits: Includes a sign-on bonus, restricted stock units, full range of medical, financial and other benefits including 401(k) ā€¦

Veeva Systems

Employee Success Business Partner (HRBP) Boston
Skills & Focus: Employee Success, Business Partner, Customer-centric, Service Excellence, Relationship management, Analytical skills, Strategic thought, Communication savvy, Policy and process governance, People-oriented solutions
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
Type: Full-time
Benefits: Work from home or in office flexibility.

Nutanix

Manager, Customer Experience (Northeast) Boston
Skills & Focus: customer experience, customer success, leadership, management, team dynamics, subscription model, stakeholder relationships, performance metrics, diverse team, technical capability
Experience: 7 to 10 years of experience in customer success or customer experience roles, with 3 to 5 years in a management position.
Salary: USD $ 131,120 to USD $ 262,680 per year
Benefits: The total compensation package may include other elements, including a sign-on bonus, restricted stock units, and discrā€¦

Eliseai

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefitā€¦

Overjet

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, Enterprise accounts, KPI, Account management, Training, Churn minimization, Upselling, Insurance, Artificial intelligence
About the Company: Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, weā€™rā€¦
Experience: 5+ years of experience in customer success in SAAS or similar product
Type: Hybrid workplace, Full-time
Benefits: Competitive Compensation and Equity; Hybrid workplace; 401k plans with a matching program; Medical, Dental and Vision cā€¦

Abridge

Director of Partner Success Boston
Skills & Focus: Partner Success, customer retention, revenue growth, KPIs, data-driven, collaboration, expansion, healthcare ecosystem, strategic leadership, team performance
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversationā€¦
Experience: 8+ years of Partner Success experience, with 6+ years leading dynamic teams
Salary: $170K ā€“ $220K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,ā€¦

Klaviyo

Operations Lead - Gainsight, Customer Success Operations Boston
Skills & Focus: Customer Success Operations, Gainsight, data-driven engagement, CS platforms, process improvements, cross-functional initiatives, operational frameworks, user training, performance measurement, automation strategies
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before.
Experience: 3+ years of experience with Gainsight Platform, 5+ years working as a CSM, in CSM Operations, or similar
Salary: $96,000 - $144,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time ofā€¦

Nutanix

Manager, Customer Experience (Northeast) Boston
Skills & Focus: customer experience, customer success, team management, stakeholder relationships, subscription model, performance metrics, diversity and inclusion, technical capability, customer engagement, product roadmaps
Experience: 7 to 10 years in customer success or customer experience roles, with 3 to 5 years in a management position
Salary: USD $131,120 - USD $262,680 per year
Benefits: full range of medical, financial, and/or other benefits including 401(k) eligibility, various paid time off benefits, sā€¦

Klaviyo

Partner Success Manager Boston
Skills & Focus: Partner Success Manager, Customer Success, Agency Partner, Project Management, Creative Problem Solving, Customer Retention, Business Growth, Stakeholder Alignment, Salesforce, Marketing Strategy
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology ā€¦
Experience: 3+ years of partner management or enterprise account management experience
Salary: $76,000 - $114,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time ofā€¦

Voxie

Senior Customer Onboarding Consultant - Franchise Boston
Skills & Focus: consultative onboarding, customer journey, project management, SaaS, marketing technology, SMS, communication strategies, relationship-building, customer workflows, processes
About the Company: Voxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scaleā€¦
Experience: 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
Salary: $90,000 - $125,000

Datadog

Customer Success Associate Boston
Skills & Focus: Customer Success, customer relationships, adoption, retention, account management, negotiating contracts, sales cycle, usage trends, collaboration, professional development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve ā€¦
Experience: 0-2 years of experience in a customer account facing role
Salary: $54,000 ā€” $72,000 USD
Type: Full-time
Benefits: Best-in-breed onboarding, Sales training in MEDDIC and Command of the Message, inclusive company culture, continuous prā€¦
Director, Enterprise Customer Success - AMER Boston
Skills & Focus: Customer Success, SaaS, cloud infrastructure, observability, team leadership, proactive customer engagement, cross-functional collaboration, data-driven, renewal risks, employee training
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve ā€¦
Experience: Minimum of 3 years experience in leading Customer Success teams as a second line leader.
Salary: $155,000 ā€” $206,000 USD
Type: Full-time
Benefits: Best-in-breed onboarding, inclusive company culture, continuous professional development, new hire stock equity (RSU), ā€¦

Ketryx

Client Operations Manager Boston
Skills & Focus: customer success, professional services, systems engineer, Solutions Architect, Software as a Medical Device, SaMD, product management, technology, client management, quality
About the Company: Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secuā€¦
Experience: 3-5 years
Salary: $95,000 - $130,000
Type: Full-time
Benefits: Competitive compensation, Generous stock options, Hybrid work model, Generous PTO

Later

Senior Client Success Manager Boston
Skills & Focus: customer success, account management, revenue growth, strategic, SaaS, influencer marketing, negotiation, relationship management, cross-functional collaboration, communication
About the Company: Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Followiā€¦
Experience: 5+ years experience in strategic account management, customer success, account executive, or sales executive roles
Salary: $130,000-$160,000 OTE
Type: Full-time
Benefits: Permanent team members are eligible to participate in various benefits plans as part of their overall compensation packā€¦

Abridge

Director of Renewals Boston
Skills & Focus: renewals, partner success, account management, negotiation, contract management, customer lifecycle management, retention, churn reduction, data-driven, subscription-based revenue
About the Company: Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversationā€¦
Experience: 8+ years in renewals, partner success, or account management in a HealthTech environment; 3+ years managing renewals processes.
Salary: $170K ā€“ $220K
Type: Full time
Benefits: Generous Time Off, Comprehensive Health Plans, Paid Parental Leave, 401k and Matching, Learning and Development Budget,ā€¦

Eliseai

Strategic Customer Success Manager Boston
Skills & Focus: customer success, SaaS, B2B, product expert, customer satisfaction, user workflows, integration, client onboarding, technical environment, data analysis
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 4-5 years of technical B2B client-facing experience with a SaaS product
Salary: $120,000 - $140,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefitā€¦

Klaviyo

Senior Director, Customer Success, Support & Professional Services Operations Boston
Skills & Focus: customer success, support, professional services, SaaS, operational efficiencies, stakeholder management, data-driven decisions, transformational initiatives, cross-functional teams, retention
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology ā€¦
Experience: 15+ years in customer success, strategy, operations, or consulting role; at least 5 years in a leadership position
Salary: $236,000 ā€” $354,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time ofā€¦

Veeva Systems

Consultant - Site Solutions Boston
Skills & Focus: Consultant, Site Solutions, Customer Success, SaaS, Life Sciences, Healthcare, Implementation, Clinical Research, Automation, Customer Relationships
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of theā€¦
Experience: 3+ years of experience in enterprise software implementation in the life sciences, healthcare, or relevant fields.
Salary: $70,000 - $140,000
Type: Full-time
Benefits: Medical, dental, vision, and basic life insurance; Flexible PTO and company paid holidays; Retirement programs; 1% charā€¦

Maestro

Client Success Associate Boston
Skills & Focus: Client Success, relationship management, onboarding, training, technical support, user adoption, data loading, product feedback, client growth strategies, B2B SaaS
About the Company: Maestro is the value creation platform designed exclusively for the Private Equity industry. Backed by S&P Global, Accordion Partners and several General Partnā€¦
Experience: 1-3 years of professional work experience
Salary: $65,000 ā€“ $75,000 + benefits, bonus, and equity
Type: Full-time
Benefits: benefits, bonus, and equity

Klaviyo

Lead, Gainsight Analyst (Customer Success Operations) Boston
Skills & Focus: Gainsight, Customer Success, Operational Excellence, Data Management, Engagement Strategies, Process Improvement, Cross-functional Initiatives, Project Management, Gainsight Administration, Customer Experience
About the Company: Klaviyo is a CRM built for B2C, designed to enhance customer relationships through data-driven insights and automation.
Experience: 3+ years of experience with Gainsight Platform, 5+ years in CSM Operations or similar
Salary: $96,000 ā€” $144,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time ofā€¦

Paperless Parts

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, manufacturing, customer adoption, revenue retention, relationship management, business objectives, profitability, return on investment (ROI), technical account management
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimitedā€¦

Bynder

Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, Digital Asset Management, Client Relationships, Product Adoption, Retention, Growth, Communication Skills, Time Management, Analytical Skills
About the Company: Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints,ā€¦
Experience: 5+ years in a customer-facing role, ideally Customer Success or Account Management
Type: Full-time
Benefits: Fun, casual work environment; Flexible vacation policy; 100% Company-paid medical, dental, vision, and life coverage foā€¦

Commercetools

Senior Customer Success Manager Boston
Skills & Focus: Customer Success, Technical consulting, E-commerce, B2B contracts, Product value, Account management, Business reviews, Customer engagement, Communication skills, Team player
Experience: At least five years of experience in technical consulting, training, pre-sales, or other customer-facing roles
Salary: $155,250 - $172,500 USD
Type: Hybrid
Benefits: Generous compensation structure, stock option package, workation, learning & development budget, flexibility

Greenlight Guru

Strategic Customer Success Manager Boston
Skills & Focus: Customer Relationship Management, Strategic Planning, Problem-Solving, Escalation Management, Cross-Functional Collaboration, Performance Tracking, Consultative Engagement, Negotiation, Account Growth, Customer Satisfaction
About the Company: Greenlight Guru is a leading SaaS platform that helps innovative medical device companies bring higher quality, life-changing products to market faster. With aā€¦
Experience: 5+ years in strategic account management, customer success, or sales role
Salary: $130,000
Type: Remote
Benefits: Flexible Paid Time Off, Home Office reimbursement, Multiple Health insurance options, 401k (with company match), Equityā€¦

Snyk

Senior Manager, Technical Success Key Accounts Boston
Skills & Focus: Technical Success Management, DevOps, product strategy, mentorship, customer engagement, quality enhancement, team growth, leadership, presentation skills, influence
About the Company: Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, conā€¦
Experience: 10+ years of experience in Technical Success Management (TSM) roles, with deep expertise in the DevOps space.
Benefits: Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development; Genā€¦

Benchling

Customer Success Leader Boston
Skills & Focus: Customer Success, SaaS, Life Sciences, Team Management, Strategic Leadership, Customer Advocacy, Process Development, Key Metrics, Adoption Strategies, High Growth
About the Company: Benchlingā€™s mission is to unlock the power of biotechnology. The worldā€™s most innovative biotech companies use Benchlingā€™s R&D Cloud to power the development oā€¦
Experience: 5+ years in Customer Success, Professional Services, or a related field within SaaS.
Salary: $146,400 - $219,600
Type: Full-time
Benefits: Competitive total rewards package, medical/dental/vision insurance, fertility healthcare, parental leave, 401(k) match,ā€¦

Cisco

Technical Customer Success Manager Boston
Skills & Focus: Customer Success, software adoption, Annual Recurring Revenue, technical leadership, Customer Experience, networking concepts, cross-functional teams, mentorship, business objectives, Renewals
About the Company: Cisco is a worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform theiā€¦
Experience: 8+ years in a customer facing role in an IT company or in an Enterprise IT organization
Salary: 118000 - 195700 USD
Type: Experienced
Benefits: Medical, dental, and vision insurance, 401(k) with Cisco match, paid time off for volunteer work, up to 12 paid holidayā€¦

Veeva Systems

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, Regulatory Products, Stakeholders, Collaboration, Customer Experience, Escalation Management, Cross-Functional, Proactive Engagement, Life Sciences
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of theā€¦
Type: Full-time
Benefits: Flexible work environment (Work from home or in the office)

Cisco

Customer Success Specialist / User Protection Suite Boston
Skills & Focus: Customer Success, Technical Consulting, Cisco Umbrella, Cisco Secure Access, Onboarding, Customer Relationship, Best Practices, Product Management, Technical Implementation, Customer Insights
About the Company: Cisco is the worldwide leader in technology that powers the internet, committed to helping customers reimagine their applications, secure their enterprise, traā€¦
Experience: 2+ years of experience in technical consulting or direct customer interfacing roles
Salary: 148600 USD - 203500 USD
Type: Professional
Benefits: Quality medical, dental and vision insurance; a 401(k) plan with Cisco matching contributions; vacation and sick time pā€¦

Datadog

Customer Success Manager Boston
Skills & Focus: customer success, relationship management, product attachment, onboarding, up-selling, cross selling, growth opportunities, data analysis, collaboration, training
About the Company: Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in tā€¦
Salary: $86,000 ā€” $118,000 USD
Type: Full-time
Benefits: Healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursā€¦

Sap

Customer Renewal Executive (CRE) Boston
Skills & Focus: Customer Satisfaction, Account Management, Cloud Solutions, Negotiation, Value Delivery, Cross-functional Collaboration, On-Premise Solutions, Risk Assessment, Opportunity Development, Commercial Aspects
About the Company: Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application soā€¦
Experience: 0-3 years of experience of technical business experience
Salary: 78,000 - 180,700 USD
Type: Regular Full Time
Benefits: A variety of benefit options for you to choose from.

Brandwatch, A Cision Product

VP, Customer Onboarding & Digital Experience Boston
Skills & Focus: customer success, onboarding experience, self-serve enablement, customer lifecycle, cross-functional, customer experience, digital customer journey, onboarding process, digital-first hubs, operational efficiency
About the Company: We combine pioneering AI-driven consumer intelligence with industry-leading social media tools to empower our clients with the insights they need to make real-ā€¦

Semrush

Manager, Customer Success Boston
Skills & Focus: Customer Success, Team Leadership, Performance Management, Customer Retention, Renewals, Collaboration, SaaS, Account Management, Onboarding, Coaching
About the Company: Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, socā€¦
Experience: Minimum of 3+ years of leadership experience in customer success or account management roles
Type: Full-time
Benefits: Unlimited PTO, low cost medical, dental, and vision plans, life insurance, AD&D insurance, employee assistance program,ā€¦

Cisco

Technical Customer Experience Manager Boston
Skills & Focus: customer experience, technology adoption, renewal management, customer success, stakeholder engagement, financial accountability, strategic planning, risk management, technical solutions, relationship building
About the Company: Cisco is a worldwide leader in technology that powers the internet, promoting an inclusive future and driving innovations in customer experience and technologyā€¦
Experience: 12 years of related experience
Salary: 149200 USD - 230700 USD
Type: Full-time
Benefits: Medical, dental, and vision insurance, 401(k) plan with Cisco match, paid time off, flexible vacation policy, sick leavā€¦

Recorded Future

Sr Enterprise Customer Success Manager Boston
Skills & Focus: Customer Success, Cyber Security, Enterprise Clients, Client Engagement, Success Plans, Product Adoption, Account Management, Intelligence Cloud, High-Impact Solutions, Communication Skills
About the Company: With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the worldā€™s most advanced, and largestā€¦
Experience: 5+ years of relevant Customer Success and SaaS work experience

Memfault

Enterprise Customer Success Manager Boston
Skills & Focus: customer success, enterprise, hardware, IoT, monitor, debug, update, cross department, business outcomes, value
About the Company: Memfault is the first observability platform purpose-built for hardware and IoT devices. Our platform empowers embedded engineering teams to monitor, debug, anā€¦

Recorded Future

Director of Customer Education & Training Boston
Skills & Focus: customer education, training programs, certification, engagement, metrics, collaboration, global team, operational excellence, scalable systems, SaaS
About the Company: With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the worldā€™s most advanced, and largestā€¦

Tempus

Head of Alliance Management Boston
Skills & Focus: leadership, customer success, relationship management, strategic execution, operational excellence, cross-functional collaboration, scalable processes, data-driven strategies, mentoring, analytical skills
About the Company: Tempus is a healthcare company at the forefront of change using technology to impact healthcare.
Experience: 10+ years of experience in go-to-market, strategy, operations, or consulting roles, with at least 2-3 years leading a team
Salary: $165,000 - $225,000 USD
Benefits: Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and oā€¦

Cisco

Technical Customer Success Manager Boston
Skills & Focus: Customer Success, Software Adoption, Technical Adoption Plans, Renewals, Annual Recurring Revenue, Networking, Mentorship, Customer Retention, Collaboration, IT
About the Company: Cisco is a worldwide leader in technology that powers the internet.
Experience: 8+ years in a customer facing role in an IT company or Enterprise IT organization
Salary: 118000 - 195700 USD
Type: Professional
Benefits: Medical, dental and vision insurance, 401(k) plan, paid holidays, vacation time, sick time off, additional paid time toā€¦

Nova Credit

Senior Customer Support Lead Boston
Skills & Focus: customer support, B2B, process improvements, product expertise, complex customer issues, enterprise-level, remote, leadership, financial inclusion, innovation
About the Company: At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. We are on our way to accomplishing this mission by rewiring tā€¦
Type: Full-time

Akoya

Customer Delivery Manager Boston
Skills & Focus: Customer Success, Account Management, Technical Program Management, SaaS, API Integration, Project Management, Onboarding Process, Cross-functional Teams, Communication Skills, Customer Engagement
About the Company: Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal finā€¦
Experience: 3-5 years of experience in customer success, account management, or technical program management, ideally within SaaS, API integration, or fintech environments.

Smartsheet

Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, SaaS, Customer Satisfaction, Customer Engagement, Retention, Enterprise Accounts, Collaboration, Data-driven Strategy, Technical Leadership
About the Company: Smartsheet is a tech company with a human story to tell. Weā€™re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutā€¦
Experience: 3+ years of Customer Success or Account Management experience
Salary: $80,000 - $110,000 USD
Benefits: HSA, 401k Match, Monthly stipend, Flexible Time Away Program, life insurance, paid holidays, Parental Leave, personal Vā€¦

Device42

Customer Success Engineer Boston
Skills & Focus: Customer Success, Installation & Configuration, software implementation, customer engagement, risk management, training, product feedback, partnership, client relationships, adoption metrics
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructuā€¦

Greenlight Guru

Strategic Customer Success Manager Boston
Skills & Focus: Customer Relationship Management, Strategic Planning, Problem-Solving, Cross-Functional Collaboration, Performance Tracking, Account Growth, Customer Success, Consultative Engagement, C-suite Negotiation, Value Expansion
About the Company: Our leading SaaS platform helps some of the worldā€™s most innovative medical device companies bring higher quality, life-changing products to market faster. Ourā€¦
Experience: 5+ years in strategic account management, customer success, or sales role
Salary: $130,000 OTE
Type: Full-time
Benefits: Flexible Paid Time Off, Home Office reimbursement stipend, Multiple Health insurance options, 401k with company match, ā€¦

Ataccama

Customer Success Manager Boston
Skills & Focus: Customer Success Manager, data management, customer relationship, drive adoption, long-term relationships, data quality solutions, cross-sell opportunities, customer loyalty, collaboration, AI-powered cloud data management
About the Company: Ataccama is on a mission to power a better future with data, enabling both technical and less technical ā€˜data peopleā€™ across their organizations to create highā€¦
Type: Full-time

Benchling

Customer Success Manager Boston
Skills & Focus: Customer Success, Data Analysis, SaaS, Life Sciences, Project Management, Stakeholder Engagement, User Adoption, Best Practices, Biotechnology, Renewal Rates
About the Company: Benchlingā€™s mission is to unlock the power of biotechnology. The worldā€™s most innovative biotech companies use Benchlingā€™s R&D Cloud to power the development oā€¦
Experience: 4+ years of Customer Success, Professional Services, or Consulting experience
Salary: $110,000 - 160,000 (Zone 1); $99,000 - 145,000 (Zone 2); $93,000 - 140,000 (Zone 3)
Type: Full-time
Benefits: Competitive salary and equity, medical, dental and vision plans, fertility healthcare benefits, paid parental leave, 40ā€¦

Similarweb

Customer Success Manager, Strategic Burlington
Skills & Focus: Customer Success, Client Relationships, Data Adoption, Business Outcomes, Digital Marketing, Excel, Powerpoint, Problem Solving, Industry Expertise, Fast-Paced Environment
About the Company: At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data aā€¦
Experience: 7+ years of relevant experience
Type: Full-time
Benefits: Competitive perks & benefits including competitive compensation packages, community emphasis with regular team outings ā€¦

Sap

Customer Renewal Executive (CRE) Burlington
Skills & Focus: Customer Satisfaction, Account Management, Cloud Solutions, Negotiation, Value Delivery, Cross-functional Collaboration, On-Premise Solutions, Risk Assessment, Opportunity Development, Commercial Aspects
About the Company: Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application soā€¦
Experience: 0-3 years of experience of technical business experience
Salary: 78,000 - 180,700 USD
Type: Regular Full Time
Benefits: A variety of benefit options for you to choose from.

Reltio

Associate Customer Success Manager Cambridge
Skills & Focus: customer success, customer adoption, retention, data-driven, SaaS, customer journey, customer health, cloud software, relationship management, product utilization
About the Company: Reltio is an innovative company that specializes in AI-powered data unification and management, transforming siloed data into unified, trusted, and interoperabā€¦
Salary: $76,000 - $140,000
Type: Full-time

Mckesson

Client Solutions Manager, (RWD Products) Cambridge
Skills & Focus: Customer Success, Oncology, Real World Data, Stakeholder Management, Project Management, Data Analytics, Consulting, Healthcare, Client Engagement, Business Development
About the Company: McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and serviceā€¦
Experience: 5+ years of experience in a consulting or similar customer success role within the life science or healthcare data analytics sector.
Benefits: competitive compensation package, including base pay, annual bonus or long-term incentive opportunities.

Schrƶdinger

Customer Success Manager Cambridge
Skills & Focus: Customer Success, LiveDesign implementation, pharmaceutical drug discovery, compounded chemistry, cheminformatics, project management, collaborative therapeutic design, user success, product roadmap, enterprise software technology
About the Company: Schrƶdinger is focused on improving human health and quality of life through the development, distribution, and application of advanced computational methods.
Experience: At least three years of experience in a life sciences field related to drug discovery
Salary: $100,000 - $160,000
Benefits: Competitive salary, equity-based compensation, healthcare (with dental and vision), 401k, pre-tax commuter benefits, flā€¦

Definitive Healthcare

Customer Success Manager Framingham
Skills & Focus: customer success, engagement strategies, customer advocacy, product adoption, account health, relationship management, customer onboarding, risk management, healthcare industry, project management
About the Company: At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right ā€¦
Experience: 2-3 yearsā€™ experience in a client facing role
Type: Full-time
Benefits: Competitive benefits package including great healthcare benefits and a 401(k) match
Senior Customer Success Manager Framingham
Skills & Focus: Customer Success, Product Adoption, Engagement, Retention, Client Facing, Business Relationships, Cross-Functional Collaboration, Issue Management, Communication Skills, Commercial Mindset
About the Company: At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right ā€¦
Experience: 5+ years experience in a client facing role
Benefits: Competitive benefits package including great healthcare benefits and a 401(k) match.

Smartbear

Customer Success Manager Somerville
Skills & Focus: Customer Success, Account Management, Software Industry, Customer Engagement, Cross-functional Teams, Data Analysis, Relationship Management, Product Adoption, Customer Experience, Performance Metrics
About the Company: At SmartBear, we believe building great software starts with qualityā€”and weā€™re helping our customers make that happen every day. Our solution hubs bring visibiā€¦
Experience: Min 3-5 years in Customer Success, Account Management, or a similar customer-facing role
Type: Full-time
Benefits: Opportunities for career growth, celebration of diversity, ethical corporate practices, inclusive workplace.

Buyers Edge Platform, Llc

Client Manager Waltham
Skills & Focus: Account Management, Client Management, Customer Success, Salesforce, relationships, communication skills, organization skills, upselling, retention, technology
About the Company: Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power, and partnerships.
Experience: 1-2 years experience in Account Management, Customer Success, Client Management, or Inside Sales.
Type: Hybrid
Benefits: Medical, dental, and vision coverages, ancillary plans, 401(k) plan with company match, Personal Responsibility Paid Tiā€¦

Qlik

Director, Customer Success Americas Waltham
Skills & Focus: customer success, leadership, SaaS, recurring revenue models, customer engagement, growth strategies, data-driven, operational efficiency, cross-functional collaboration, team building
About the Company: A GartnerĀ® Magic Quadrantā„¢ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes.
Experience: 10+ years
Salary: $170,000 - $205,000 per year plus commission of $60,000 - $88,000
Type: Full-time
Benefits: Comprehensive benefits package, career progression pathways, flexible work environment, Corporate Responsibility Employā€¦