Overjet
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’r…
Customer Success Manager
Boston
- Skills: Customer Success, SaaS, Enterprise accounts, KPI, Account management, Training, Churn minimization, Upselling, Insurance, Artificial intelligence
- Experience: 5+ years of experience in customer success in SAAS or similar product
- Type: Hybrid workplace, Full-time
Paperless Parts
Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Strategic Customer Success Manager
Boston
- Skills: Customer Success, Enterprise Customers, ROI, Stakeholder Engagement, Relationship Management, Technical Advisor, Retention, Strategic Relationships, Manufacturing Processes, Product Adoption
- Experience: Experience managing revenue retention, product adoption, and expansion of enterprise customers in a technical customer success or technical account management role
- Type: Full-time
Nutanix
Nutanix is dedicated to driving adoption and ensuring customer satisfaction with our hybrid multicloud solutions for strategic customers.
Customer Experience Architect
Boston
- Skills: Customer Experience, Technical Background, Hybrid Multicloud, Customer Satisfaction, Customer Success Plans, Technical Onboarding, Technical Credibility, Customer Management, Business Goals, Relationship Management
- Experience: 8-12 years in customer-facing technical roles
- Type: Remote
Recorded Future
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest…
Director of Customer Education & Training
Boston
- Skills: customer education, training programs, certification, engagement, metrics, collaboration, global team, operational excellence, scalable systems, SaaS
Buyers Edge Platform, LLC
Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power, and partnerships.
Client Manager
Waltham
- Skills: Account Management, Client Management, Customer Success, Salesforce, relationships, communication skills, organization skills, upselling, retention, technology
- Experience: 1-2 years experience in Account Management, Customer Success, Client Management, or Inside Sales.
- Type: Hybrid
commercetools
Senior Customer Success Manager
Boston
- Skills: Customer Success, Technical consulting, E-commerce, B2B contracts, Product value, Account management, Business reviews, Customer engagement, Communication skills, Team player
- Experience: At least five years of experience in technical consulting, training, pre-sales, or other customer-facing roles
- Type: Hybrid
Nutanix
Nutanix is a leader in enterprise cloud computing, delivering hybrid multicloud solutions for strategic customers.
Customer Experience Architect
Boston
- Skills: customer experience, technical expertise, relationship management, data center technology, hybrid multicloud, adoption, customer satisfaction, technical onboarding, customer success plans, strategic customers
- Experience: 8-12 years in customer-facing technical roles
- Type: Full-time
Liberate Innovations Inc.
Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions.
AI Customer Success Manager
Boston
- Skills: Customer Success, Account Management, insurance, post-implementation, renewals, expansion, technical onboarding, AI solutions, communication, relationship-building
- Experience: 3+ years of experience in Customer Success, Account Management, or a related role at a B2B SaaS company (enterprise experience preferred).
Axon
At Axon, we’re on a mission to protect life and build a safer, more connected world through innovative technology. Our Enterprise segment is one of our fastest…
Senior Customer Success Manager, Enterprise
Boston
- Skills: Customer Success, Client Engagement, Adoption Metrics, Strategic Relationships, Cross-Functional Collaboration, Project Management, Enterprise Customers, Mentoring, Data-Driven Strategies, Product Innovation
- Experience: 5+ years in a customer-facing role, with at least 3 years managing enterprise-level customers in a Customer Success or Account Management capacity.
Similarweb
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Customer Success Manager, SMB
Burlington
- Skills: Customer Success, Account Management, SaaS, Retention, Upsell, Engagement, Revenue Growth, Market Intelligence, Digital Marketing, Collaboration
- Experience: Minimum 2 years experience in commercially focused account management, customer success, or sales.
- Type: Full-time
Klaviyo
Klaviyo empowers creators to own their own destiny by making first-party data accessible and actionable, focusing on personalized experiences in ecommerce and …
Strategic Program Manager, Customer Success and Support
Boston
- Skills: program management, cross-functional collaboration, change management, communication, reporting, process efficiency, customer success, project execution, transformation, stakeholder
- Experience: 5+ years relevant experience
Overjet
Overjet is the global leader in dental AI, providing platforms used by dental providers and insurers to improve oral health. Recognized for innovation and work…
Customer Success Manager - Mid Market
Boston
- Skills: Customer Success, B2B SaaS, Account Management, Expansion, Upsell, Client Satisfaction, Dental Industry, Data-driven Strategy, Client Relationships, High-growth Startup
- Experience: 3+ years in customer success in B2B SaaS
- Type: Full-time
CallMiner
CallMiner is the global leader in conversation intelligence, leveraging AI and ML to analyze omnichannel customer interactions at scale.
Customer Success Manager
Waltham
- Skills: Customer Success, Account Management, B2B, SaaS, Client Relations, Account Plans, Customer Expectations, Revenue Initiatives, Customer Relationships, Account Retention
- Experience: 4+ years in customer success, account management or client relations
Freshworks
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful…
Sr. Manager, Customer Success Engineering
Boston
- Skills: customer success, technical account management, IT Asset Management, cloud technologies, customer engagement, retention, satisfaction, analytical mindset, CRM tools, leadership experience
- Type: full_time
Definitive Healthcare
Definitive Healthcare transforms data, analytics and expertise into healthcare commercial intelligence, helping clients uncover markets and opportunities.
Client Integration Engineer
Framingham
- Skills: Client Integration, Customer Success, Salesforce, SQL, Data management, Implementations, Troubleshooting, Documentation, Project Management, Customer experience
- Type: full_time
Megaport
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're als…
Customer Success Operations Manager
Boston
- Skills: NaaS, customer experience, customer onboarding, customer satisfaction, revenue growth, commercial interactions, global customer base, channel team, customer service managers, value proposition
- Type: full_time
Datadog
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Director, Customer Success
Boston
- Skills: Customer Success, Account Management, SaaS, B2B, Negotiation, Coaching, Team Development, Revenue Growth, Hybrid Workplace, Digital Transformation
- Type: full_time
Flywire
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B…
Enterprise Client Success Manager
Boston
- Skills: Customer Success, Project Management, Customer Satisfaction, Implementation, Training, Analytics, Salesforce, SaaS, ChurnZero, Relationship Management
- Type: full_time
Klaviyo
Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before, focusing on personalized experiences in …
Principal Renewals Specialist
Boston
- Skills: renewal strategies, contract negotiation, customer engagement, cross-functional collaboration, data analysis, retention strategies, process optimization, forecasting, CRM tools, customer success
- Type: full_time
Salesforce
Account Success CoE Lead, Agents & Data Cloud
Boston
- Skills: New Product Introductions, Customer Success, Project Management, Data Cloud, Community Building, Stakeholder Engagement, Governance, Customer Needs, Field Education, Partnerships
- Type: full_time
Lumafield
Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipp…
Customer Success Manager
Boston
- Skills: Customer Success, CT scanning, engineering analyses, manufacturing processes, customer lifecycle, onboarding, account growth, business reviews, strategic account management, customer advocacy
- Type: other
Salesforce
VP, Customer Lifecycle Strategy & Operations
Burlington
- Skills: customer retention, growth strategy, cross-functional leadership, analytics, program management, stakeholder collaboration, attrition reduction, performance tracking, executive communication, SaaS
- Type: full_time
Dataiku
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, mod…
Strategic Customer Success Manager, Americas
Boston
- Skills: Customer Success, Enterprise Software, Data Science, AI Strategies, Portfolio Management, Stakeholder Engagement, Dataiku, Client Success Reviews, Project Lifecycle, Business Outcomes
- Type: full_time
Semrush
Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, soc…
Paperless Parts
Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Customer Success Manager
Boston
- Skills: Customer Success, Revenue Retention, Technical Account Management, Manufacturing, SaaS, CNC Machining, Additive Manufacturing, Sheet Metal Fabrication, ROI, Business Objectives
- Type: full_time
Mirakl
Mirakl is the global leader in platform business innovation, providing enterprises with transformative solutions to drive growth and efficiency in their online…
Customer Success Consultant
Boston
- Skills: Customer Success, Client Relationships, Project Management, Data Analysis, Digital Transformation, eCommerce, AI Tools, Presentation Skills, Retail Media, Strategic Action Plans
- Type: full_time
Workable
For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the…
Implementation Manager
Boston
- Skills: Customer Success, Project Management, Implementation, Onboarding, SaaS, HR Solutions, Recruiting, Cross-functional Teams, Customer Relationships, Data Migrations
- Type: full_time
Crunchtime
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and l…
Chief Customer Officer
Boston
- Skills: customer strategy, customer success, customer retention, analytics, project delivery, relationship-building, cross-functional teams, operational execution, software, foodservice
- Type: other
Proton
Proton is leading a revolution in the wholesale distribution industry with AI-powered sales software, helping distributors modernize their operations.
Customer Success Manager (Technical)
Cambridge
- Skills: Customer Success, AI-powered sales software, strategic relationships, technical fluency, data workflows, account plans, trust building, upsell, Looker, burnout detection
- Type: full_time
Later
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Followi…
Client Success Manager, SMB (Self-Service)
Boston
- Skills: Customer Success, Account Management, Influencer Marketing, SaaS, Strategy, Renewals, Upsell, Cross Sell, Negotiation, Customer Adoption
- Type: full_time
Semrush
Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, soc…
Paytronix
Paytronix is a cloud-based digital guest engagement platform for the hospitality industry that provides loyalty programs, online ordering, gift cards, branded …
Customer Success Leader
Newton
- Skills: customer engagement, strategic execution, revenue retention, customer success, transformation leadership, team coaching, churn risk mitigation, business ROI, data-driven decisions, NPS scores
- Type: full_time
ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today …
Customer Success Manager
Waltham
- Skills: Customer Success, AI integration, Business Outcomes, Workflow Automation, Issue Resolution, ServiceNow Products, Customer Adoption, Portfolio Management, Technical Health, Success Plays
- Type: full_time
Overjet
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care.
Customer Success Manager
Boston
- Skills: customer success, B2B SaaS, account management, artificial intelligence, dentistry, strategic insights, product usage, customer value, automation, SMB accounts
- Type: full_time
Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
Customer Success Manager
Boston
- Skills: customer success, strategic marketing, technical skills, email marketing, customer relationship management, creative solutions, communication, project management, customer engagement, CRM software
- Type: full_time
Datadog
Datadog is a global SaaS business, delivering a rare combination of growth and profitability, enabling digital transformation, cloud migration, and infrastruct…
Customer Success Associate
Boston
- Skills: Customer Success, Retention, Account Management, Strategic Relationships, Sales Cycle, Technical Support, Usage Trends, Cross-functional Collaboration, Professional Development, SaaS
- Type: full_time
Flywire
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B…
Enterprise Client Success Manager
Boston
- Skills: Customer Success, Client Relationship Management, Training, Project Management, Salesforce, SaaS, Problem Resolution, Implementation Plans, Analytics, ChurnZero
- Type: full_time