45 Customer Onboarding And Success jobs in Boston.

Hiring now: Customer Exp Architect @ Nutanix, Private Wealth Management @ Citizens, Sr Implementation Proj Mg @ Paperless , Sr Customer Success Mgr @ Device42, Associate Customer Succes @ Datadog, Dir Customer Success @ Axon, Account Success Coe Lead @ Salesforce, Sr Associate Customer Suc @ Alignable, Sr Enablement Program Mgr @ Klaviyo, Onboarding Implementation @ Later.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (15) SaaS (13) customer success (10) Onboarding (7) customer experience (6) relationship management (6) onboarding (5) customer satisfaction (4) Retention (4) Customer Satisfaction (4)

đź“Ť Locations

Boston (38) Burlington (2) Framingham (2) Cambridge (1) Peabody (1) Quincy (1)
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Nutanix

Customer Experience Architect Boston
Skills & Focus: customer experience, technical expertise, relationship management, data center technology, hybrid multicloud, adoption, customer satisfaction, technical onboarding, customer success plans, strategic customers
About the Company: Nutanix is a leader in enterprise cloud computing, delivering hybrid multicloud solutions for strategic customers.
Experience: 8-12 years in customer-facing technical roles
Salary: USD $124,480 - $247,800 per year
Type: Full-time
Benefits: Full range of medical, financial, and/or other benefits, including 401(k), paid time off, and discretionary awards.

Citizens

Private Wealth Management, Transition Operations Specialist Boston
Skills & Focus: Private Wealth Management, Transitions Operations, onboarding, client service, financial industry, team collaboration, account opening, data management, problem solving, communication
About the Company: Citizens Private Bank continues to accelerate its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth mark…
Experience: Minimum 3+ years of Financial Industry experience, preferably in Wealth Management/Brokerage Ops
Salary: $33.65 - $46.15 per hour, potential total compensation up to 100k
Type: Full Time
Benefits: Comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrang…

Paperless Parts

Senior Implementation Project Manager Boston
Skills & Focus: project management, implementation, customer experience, SaaS, manufacturing operations, risk management, stakeholder communication, process improvement, training plans, ERP systems
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Experience: 8+ years of project management experience in customer-facing, implementation roles within fast-paced, high-tech companies; SaaS and SI experience preferred.
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Device42

Senior Customer Success Manager Boston
Skills & Focus: Customer Success, multi-cloud, IT infrastructure, relationship building, cross-functional partner, customer engagement, value/ROI, communication skills, revenue growth, trust
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today, providing accurate views of IT ecosystems to customers in more tha…
Experience: 5+ years of experience in Customer Success with experience in multi-cloud environments or IT infrastructure

Datadog

Associate Customer Success Manager Boston
Skills & Focus: customer success, onboarding, relationship management, up-selling, cross-selling, renewal risks, customer experience, sales cycle, collaboration, professional development
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Salary: $68,000 — $90,000 USD
Type: Full-time
Benefits: Comprehensive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan …
Staff Software Engineer - Onboarding Boston
Skills & Focus: onboarding, integration, product adoption, scalable systems, technical leadership, user experience, collaboration, mentoring, cloud monitoring, software engineering
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 10+ years of engineering experience
Salary: $234,000 — $300,000 USD
Type: Full-time
Benefits: Comprehensive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan,…

Axon

Director, Customer Success Boston
Skills & Focus: Customer Success, KPI, team management, customer relationships, operational rigor, strategic programs, cross-functional collaboration, NPS, SaaS, revenue growth
About the Company: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and clou…
Experience: 6+ years of relevant work experience within customer success, sales, or account management and 3+ years of previous management and leadership experience
Benefits: Competitive salary, 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vision…
Director of Customer Success Boston
Skills & Focus: customer relationships, KPI tracking, team development, strategic programs, customer satisfaction, NPS, operational efficiencies, cross-functional collaboration, revenue generation, career development
About the Company: Axon is on a mission to Protect Life, pursuing society's most critical safety and justice issues with a range of devices and cloud software.
Experience: 6+ years of relevant work experience within customer success, sales, or account management; 3+ years of management and leadership experience
Salary: 123930-198288
Type: Full-time
Benefits: Competitive salary and 401k with employer match, discretionary paid time off, paid parental leave, medical, dental, vis…

Paperless Parts

Strategic Customer Success Manager Boston
Skills & Focus: Customer Success, Enterprise Customers, ROI, Stakeholder Engagement, Relationship Management, Technical Advisor, Retention, Strategic Relationships, Manufacturing Processes, Product Adoption
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Experience: Experience managing revenue retention, product adoption, and expansion of enterprise customers in a technical customer success or technical account management role
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Salesforce

Account Success CoE Lead, Agents & Data Cloud Boston
Skills & Focus: Customer Success, Product Introductions, Collaboration tools, Project Management, Cross-functional, Strategic Planning, Training, Cloud-Based, Community Development, Stakeholder Engagement
About the Company: Salesforce is a leading customer relationship management (CRM) platform that helps businesses manage their customer relationships more effectively. They focus …
Experience: 5+ years for Sr Manager, 8+ years for Director
Salary: $141,300 - $194,300 (Colorado), $155,400 - $213,800 (Illinois)
Type: Full time
Benefits: Employee benefits include competitive salaries, inclusive programs, and a commitment to equal opportunity.

Alignable

Senior Associate, Customer Success (Sales) Boston
Skills & Focus: customer onboarding, retention, customer success, sales, onboarding experience, member engagement, issue resolution, ad strategy, sponsorship, customer relations
About the Company: Alignable is a remote-first, mission-driven, Series C (and profitable) growth-stage startup dedicated to helping small businesses gain a competitive edge.

Nutanix

Customer Experience Architect Boston
Skills & Focus: Customer Experience, Technical Background, Hybrid Multicloud, Customer Satisfaction, Customer Success Plans, Technical Onboarding, Technical Credibility, Customer Management, Business Goals, Relationship Management
About the Company: Nutanix is dedicated to driving adoption and ensuring customer satisfaction with our hybrid multicloud solutions for strategic customers.
Experience: 8-12 years in customer-facing technical roles
Salary: USD $124,480 - $247,800 per year
Type: Remote
Benefits: Includes a sign-on bonus, restricted stock units, full range of medical, financial and other benefits including 401(k) …

Klaviyo

Senior Enablement Program Manager Boston
Skills & Focus: Enablement, Customer-facing services, Training programs, Soft skills, Stakeholder management, Project management, LMS platforms, Cross-functional collaboration, Change enablement, Curriculum strategy
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before.
Experience: 8+ years in a consulting, professional services, or learning and development role
Salary: $124,000 — $186,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time of…

Later

Onboarding Implementation Specialist Boston
Skills & Focus: Onboarding, Implementation, SaaS, Customer Support, Project Management, Communication, Customer Satisfaction, Technical Aptitude, Collaboration, Influencer Marketing
About the Company: Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Followi…
Experience: 5+ years of experience in a similar role within a SaaS company or related field
Salary: $70,000 - $76,000
Type: Hybrid
Benefits: All permanent team members are granted stock options and are eligible to participate in various benefits plans as part …

Eliseai

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, B2B, Client Relationships, Technical Support, Product Expert, User Adoption, Onboarding, Customer Satisfaction, User Experience
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 2-3 years of technical B2B client-facing experience with a SaaS product
Salary: $90,000 - $120,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Benchling

Implementation Manager Boston
Skills & Focus: Implementation, Project management, Customer success, Biotech, R&D processes, Rolling out solutions, Scientific workflows, Requirements analysis, Training, Onboarding
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: At least 2 years of experience in a lab or research setting
Salary: $92,978 - $125,794
Type: Full-time
Benefits: Competitive salary and equity, Broad range of medical, dental, and vision plans, Fertility healthcare and family-formin…

Stryker

OnSite Team Lead Boston
Skills & Focus: account management, clinical expertise, customer satisfaction, team leadership, process improvements, onboarding, interpersonal skills, communication, surgical procedures, hospital compliance
About the Company: Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its c…
Experience: 2-4 years’ Operating Room and/or Sterile Processing experience highly preferred
Type: Full Time
Benefits: Health benefits include medical and prescription drug insurance, dental insurance, vision insurance, critical illness i…

Snowflake

Partner Services Leader Boston
Skills & Focus: Partner Services, Professional Services, Collaboration, Contracting, Enablement, Strategy, Management, Customer Adoption, Consultants, Operations
About the Company: Snowflake is a cloud-based data platform that provides a single, integrated solution for data warehousing, data engineering, data lake, and data sharing. We em…
Salary: $121K – $162.8K
Type: Full time

Klaviyo

Operations Lead - Gainsight, Customer Success Operations Boston
Skills & Focus: Customer Success Operations, Gainsight, data-driven engagement, CS platforms, process improvements, cross-functional initiatives, operational frameworks, user training, performance measurement, automation strategies
About the Company: Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before.
Experience: 3+ years of experience with Gainsight Platform, 5+ years working as a CSM, in CSM Operations, or similar
Salary: $96,000 - $144,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time of…

Voxie

Senior Customer Onboarding Consultant - Franchise Boston
Skills & Focus: consultative onboarding, customer journey, project management, SaaS, marketing technology, SMS, communication strategies, relationship-building, customer workflows, processes
About the Company: Voxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale…
Experience: 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
Salary: $90,000 - $125,000

Lilt

Strategist Boston
Skills & Focus: Enterprise-level localization programs, Customer onboarding, Risk Management, RCA and CAPA procedures, Client-facing, Analytical problem solving, Performance against KPIs, Continuous improvement, Stakeholder management, Process improvement
About the Company: LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables…
Experience: 8+ years
Salary: At market salary
Type: Full-time
Benefits: Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays. Medica…

Eliseai

Strategic Customer Success Manager Boston
Skills & Focus: customer success, SaaS, B2B, product expert, customer satisfaction, user workflows, integration, client onboarding, technical environment, data analysis
About the Company: EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare.
Experience: 4-5 years of technical B2B client-facing experience with a SaaS product
Salary: $120,000 - $140,000
Type: Full-time
Benefits: Equity in the company, Medical, Dental and Vision premiums covered at 100%, Fully paid parental leave, Commuter benefit…

Anaplan

Principal Platform Adoption Specialist Boston
Skills & Focus: customer success, product knowledge, technical advisor, platform adoption, stakeholder management, data analytics, consulting, software adoption, communication skills, process design
About the Company: At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so o…
Experience: 8+ years of experience in customer success, consulting, or professional services; 3–5+ years of hands-on Anaplan model-building experience.

Klaviyo

Senior Director, Customer Success, Support & Professional Services Operations Boston
Skills & Focus: customer success, support, professional services, SaaS, operational efficiencies, stakeholder management, data-driven decisions, transformational initiatives, cross-functional teams, retention
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology …
Experience: 15+ years in customer success, strategy, operations, or consulting role; at least 5 years in a leadership position
Salary: $236,000 — $354,000 USD
Type: Full-time
Benefits: Medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time of…

Maestro

Client Success Associate Boston
Skills & Focus: Client Success, relationship management, onboarding, training, technical support, user adoption, data loading, product feedback, client growth strategies, B2B SaaS
About the Company: Maestro is the value creation platform designed exclusively for the Private Equity industry. Backed by S&P Global, Accordion Partners and several General Partn…
Experience: 1-3 years of professional work experience
Salary: $65,000 – $75,000 + benefits, bonus, and equity
Type: Full-time
Benefits: benefits, bonus, and equity

Nutanix

Manager, Customer Experience (Northeast) Boston
Skills & Focus: customer experience, customer success, leadership, team management, stakeholder engagement, adoption, subscription model, performance metrics, diversity and inclusion, technical skills
About the Company: Nutanix is dedicated to transforming customer experiences through a robust customer success capability, focusing on driving customer adoption and retention, wh…
Experience: 7 to 10 years in customer success or customer experience roles, 3 to 5 years in a management position
Salary: USD $131,120 - USD $262,680 per year
Type: Full-time
Benefits: Includes medical, financial benefits, 401(k), paid time off, sign-on bonus, restricted stock units, and discretionary a…

Paperless Parts

Customer Success Manager Boston
Skills & Focus: Customer Success, SaaS, manufacturing, customer adoption, revenue retention, relationship management, business objectives, profitability, return on investment (ROI), technical account management
About the Company: Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
Type: Full-time
Benefits: 100% coverage of health, dental, and vision for you and your dependents; Competitive compensation philosophy; Unlimited…

Bynder

Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, Digital Asset Management, Client Relationships, Product Adoption, Retention, Growth, Communication Skills, Time Management, Analytical Skills
About the Company: Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints,…
Experience: 5+ years in a customer-facing role, ideally Customer Success or Account Management
Type: Full-time
Benefits: Fun, casual work environment; Flexible vacation policy; 100% Company-paid medical, dental, vision, and life coverage fo…

Commercetools

Senior Customer Success Manager Boston
Skills & Focus: Customer Success, Technical consulting, E-commerce, B2B contracts, Product value, Account management, Business reviews, Customer engagement, Communication skills, Team player
Experience: At least five years of experience in technical consulting, training, pre-sales, or other customer-facing roles
Salary: $155,250 - $172,500 USD
Type: Hybrid
Benefits: Generous compensation structure, stock option package, workation, learning & development budget, flexibility

Benchling

Customer Success Leader Boston
Skills & Focus: Customer Success, SaaS, Life Sciences, Team Management, Strategic Leadership, Customer Advocacy, Process Development, Key Metrics, Adoption Strategies, High Growth
About the Company: Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development o…
Experience: 5+ years in Customer Success, Professional Services, or a related field within SaaS.
Salary: $146,400 - $219,600
Type: Full-time
Benefits: Competitive total rewards package, medical/dental/vision insurance, fertility healthcare, parental leave, 401(k) match,…

Smartsheet

Sr. Customer Success Manager Boston
Skills & Focus: Customer Success, Account Management, SaaS, Engagement Strategy, Technical Leadership, Onboarding, Customer Satisfaction, Collaboration, Retention, Growth
About the Company: Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solut…
Experience: 3+ years of Customer Success or Account Management experience
Salary: $105,000 - $135,000 USD
Type: Full-time
Benefits: HSA, 100% employer-paid premiums, 401k Match, flexible time away program, life insurance, paid holidays, parental leave…

Brighton Jones

Advisor Boston
Skills & Focus: client service, analytical support, operational support, administrative support, client acquisition, implementation, client retention, team management, collaboration, growth
About the Company: At Brighton Jones, we're changing the world through Wealth Alignment: helping our clients, teammates, and members of our global community align their time and …
Benefits: Through programs like MESI Training, teammate-led Giving, Richer Life Partners, and a path to ownership for EVERY team …

Brandwatch, A Cision Product

VP, Customer Onboarding & Digital Experience Boston
Skills & Focus: customer success, onboarding experience, self-serve enablement, customer lifecycle, cross-functional, customer experience, digital customer journey, onboarding process, digital-first hubs, operational efficiency
About the Company: We combine pioneering AI-driven consumer intelligence with industry-leading social media tools to empower our clients with the insights they need to make real-…

Cisco

Technical Customer Experience Manager Boston
Skills & Focus: Customer Experience, Customer Success, Technology Adoption, Renewal, Value Realization, Strategic Influence, Onboarding, Collaboration, Executive Engagement, Financial Management
About the Company: Cisco is a worldwide leader in technology that powers the internet.
Experience: 12 years of related experience
Salary: 149200 USD - 230700 USD
Type: Professional
Benefits: Medical, dental, vision insurance, 401(k) plan, paid holidays, vacation time, sick leave, paid time to volunteer.

Akoya

Customer Delivery Manager Boston
Skills & Focus: Customer Success, Account Management, Technical Program Management, SaaS, API Integration, Project Management, Onboarding Process, Cross-functional Teams, Communication Skills, Customer Engagement
About the Company: Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal fin…
Experience: 3-5 years of experience in customer success, account management, or technical program management, ideally within SaaS, API integration, or fintech environments.

Veeva Systems

CRM Solutions Architect Boston
Skills & Focus: Life Sciences, CRM solutions, customer success, product expert, solution quality, customer requirements, industry-leading solutions, successful projects, self-starter, cloud industry
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…
Experience: Techno-functional background with software product and business expertise
Type: Full-time
Benefits: Work Anywhere policy allowing flexibility to work from home or in the office

Device42

Customer Success Engineer Boston
Skills & Focus: Customer Success, Installation & Configuration, software implementation, customer engagement, risk management, training, product feedback, partnership, client relationships, adoption metrics
About the Company: Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructu…

Klaviyo

Partner Manager Boston
Skills & Focus: ISV, Program Management, Recruitment Strategy, Customer-Centric, Onboarding, Cross-Functional Collaboration, Technical Support, KPI Monitoring, Market Insights, Integration Quality
About the Company: We empower creators to own their destiny by making first-party data accessible and actionable like never before.
Experience: 2-4 years
Salary: $126,400 - $189,600 USD
Type: Hybrid
Benefits: Comprehensive range of health, welfare, and wellbeing benefits based on eligibility, participation in annual cash bonus…

Charles River Development

SaaS Onboarding Sr. Technical Analyst Burlington
Skills & Focus: SaaS, DevOps, automation, SQL, AWS, Azure, technical support, client onboarding, production environment, software application
About the Company: Charles River Development is an award-winning provider of software and services to the Investments/Financial Services industry. Our client base includes many o…
Experience: 7+ years of experience
Salary: $90,000 - $142,500 Annual

Similarweb

Customer Success Manager, Strategic Burlington
Skills & Focus: Customer Success, Client Relationships, Data Adoption, Business Outcomes, Digital Marketing, Excel, Powerpoint, Problem Solving, Industry Expertise, Fast-Paced Environment
About the Company: At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data a…
Experience: 7+ years of relevant experience
Type: Full-time
Benefits: Competitive perks & benefits including competitive compensation packages, community emphasis with regular team outings …

Reltio

Associate Customer Success Manager Cambridge
Skills & Focus: customer success, customer adoption, retention, data-driven, SaaS, customer journey, customer health, cloud software, relationship management, product utilization
About the Company: Reltio is an innovative company that specializes in AI-powered data unification and management, transforming siloed data into unified, trusted, and interoperab…
Salary: $76,000 - $140,000
Type: Full-time

Definitive Healthcare

Customer Success Manager Framingham
Skills & Focus: customer success, engagement strategies, customer advocacy, product adoption, account health, relationship management, customer onboarding, risk management, healthcare industry, project management
About the Company: At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right …
Experience: 2-3 years’ experience in a client facing role
Type: Full-time
Benefits: Competitive benefits package including great healthcare benefits and a 401(k) match
Senior Customer Success Manager Framingham
Skills & Focus: Customer Success, Product Adoption, Engagement, Retention, Client Facing, Business Relationships, Cross-Functional Collaboration, Issue Management, Communication Skills, Commercial Mindset
About the Company: At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right …
Experience: 5+ years experience in a client facing role
Benefits: Competitive benefits package including great healthcare benefits and a 401(k) match.

Abercrombieandfitchco

Key Lead Peabody
Skills & Focus: customer experience, team achievement, sales, opening routines, closing routines, product knowledge, business understanding, proactive thinking, attention to detail, asset protection

State Street

Technology Client Implementations Lead Quincy
Skills & Focus: Client Implementations, Technology Lead, Onboarding, Investment Management, Risk Management, Cross-Organizational, Project Governance, Critical Thinking, Relationship Management, Middle Office Technology
About the Company: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. For more than two centuries, we’ve been helpi…
Experience: 15+ years in IT/Technology Programs Delivery/Financial services; 5+ years managing client implementations in middle office
Salary: $130,000 - $212,500 Annual
Type: Full-time
Benefits: Competitive and comprehensive benefits packages including generous medical care, insurance and savings plans, developme…