35 Customer Success Management jobs in Berlin.

Hiring now: Customer Success Working @ Aleph Alph, Customer Success Mgr Emea @ Notabene, Customer Success Mgr @ Freenow Fo, Sr Customer Success Mgr @ Csg, Sr Account Mgr Growth Tea @ Agicap, Customer Success Associat @ Spotify, Customer Success Mgr Chin @ Almedia, Customer Onboarding Mgr @ Insider, Learner Success Mgr @ Babbel, Sr Customer Success Mgr @ Solsten.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (21) SaaS (8) customer success (7) Customer Experience (5) Account Management (4) Strategic Thinking (4) Upselling (4) account management (4) relationship building (4) Sales (3)

📍 Locations

Berlin (35)
🔍 Go to full job search

Aleph Alpha

Customer Success- Working Student Berlin
Skills & Focus: Customer Success, Office 365, Sales, Confluence, Salesforce, HubSpot, Documentation, Customer Reports, Productivity, Communication
About the Company: An AI-focused company dedicated to revolutionizing customer success operations.
Experience: Currently enrolled in a relevant degree program
Type: Temporary
Benefits: 30 days of PTO per year, access to fitness & wellness offerings, mental health support, subsidized transportation ticke…

Notabene

Customer Success Manager (EMEA) Berlin
Skills & Focus: Customer Success, EMEA, collaboration, crypto organization, financial institutions, transaction risk, creator economy, client empowerment, creative challenges, global platform
About the Company: Notabene is a regulation technology (reg-tech) company focused on making cryptocurrency a part of the everyday economy by building tools for crypto organizatio…
Type: Full-time

Freenow For Business

Customer Success Manager Berlin
Skills & Focus: Customer Success, Customer Relationship Management, Account Management, Data Analysis, Strategic Thinking, Analytical Mindset, Stakeholder Collaboration, Performance Insights, German Market, B2B Customer Strategies
About the Company: FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities …
Experience: 1–2 years of professional experience
Benefits: Flexible working arrangements, LinkedIn Learning, Sabbatical & special leave policies, WeRoad partnership, Birthday, 24…

Csg

Senior Customer Success Manager Berlin
Skills & Focus: Customer Success, SaaS, Account Management, Customer Experience, Strategic Accounts, Customer Satisfaction, Project Management, Stakeholder Engagement, Business Outcomes, Customer Health Metrics
About the Company: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value …
Experience: 5-7 years in customer success, consulting, CX, project/program management and/or account management
Type: Remote
Benefits: Work from Home, in-office, or hybrid; Employee Belonging Groups; Healthcare: Dental, Medical, and Vision; Paid Vacation…

Agicap

Senior Account Manager - Growth Team Berlin
Skills & Focus: Account Management, Growth, Customer Success, Sales, Revenue Growth, SaaS, FinTech, Upselling, Retention, Product Adoption
About the Company: Since our foundation in Lyon in 2016, we have been revolutionizing the liquidity planning market for SMEs across Europe. We enable our clients to strategically…
Experience: 3+ years of professional experience, with at least 1 year in roles with closing responsibility.
Salary: Competitive compensation package with uncapped commission
Type: Full-time
Benefits: >€100 Monthly Lunch Budget, ‘Mini-MBA’ with a focus on Finance & Treasury through the Agicap Academy

Freenow For Business

Customer Success Manager Berlin
Skills & Focus: Customer Success, Relationship Management, Data Analysis, Mid Market, Strategic Thinking, Customer Orientation, English Skills, German Skills, Collaboration, Performance Insights
About the Company: FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities …
Experience: 1–2 years of professional experience
Benefits: Flexible working arrangements, LinkedIn Learning, Sabbatical & special leave policies, WeRoad partnership, Birthday, 24…

Spotify

Customer Success Associate Berlin
Skills & Focus: Customer Success, sales cycle, RFP submission, campaign optimization, consultative client service, revenue growth, strategic planning, consultative selling, project management, data led storytelling
About the Company: Spotify is a music and podcast streaming platform that connects millions of users across the globe, offering creative solutions to clients and partners to enha…
Type: Contract

Almedia

Customer Success Manager (Chinese) Berlin
Skills & Focus: Customer Success, Ad-Tech, Data-Driven, Campaign Optimization, Strategic Consultation, Relationship Management, Problem Solving, Upselling, Industry Insights, Analytical Thinking
About the Company: Almedia is an Ad-Tech company boosting leading brands to engage with broader audiences. Users can enjoy the latest games, apps, and products for rewards. With …
Type: Full time
Benefits: As part of our virtual equity option policy, you’ll have the opportunity to share in Almedia’s success and growth. Work…

Insider

Customer Onboarding Manager Berlin
Skills & Focus: customer onboarding, post-sales team, project delivery, technical guidance, implementation, integration, client confidence, 1-to-1 personalization, accelerated time-to-value, hands-on approach
About the Company: We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Custome…
Type: Full-time
Customer Onboarding Manager Berlin
Skills & Focus: customer onboarding, post-sales team, project delivery, technical guidance, implementation, integration, client confidence, 1-to-1 personalization, accelerated time-to-value, hands-on approach
About the Company: We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Custome…
Type: Full-time

Babbel

Learner Success Manager Berlin
Skills & Focus: Customer Success, Sales, Marketing, learner journeys, onboarding, resources, KPIs, engagement data, generative AI, project management
Experience: 3+ years of experience in Customer Success Management, Customer Support, or a related field.

Solsten

Senior Customer Success Manager Berlin
Skills & Focus: Customer Success, Gaming, SaaS, Emotional Intelligence, Project Management, Client Relationships, Customer Experience, Onboarding, Business Value, Player-Centered Experiences
About the Company: Solsten is advancing the human experience by empowering companies to build deeply resonating and healthier human-centered digital experiences and products. At …
Experience: Minimum of 4 years of customer-facing experience
Salary: Competitive, location-based salary
Type: Full-time
Benefits: Flexible paid time off (unlimited with a minimum requirement of 25 days off), Annual Wellness & Experience bonus, 100% …

Litmus

Customer Success Account Manager – EMEA Region Berlin
Skills & Focus: Customer Success, account management, customer relationships, retention, product adoption, stakeholders, change management, Salesforce, engagement, value realization
About the Company: Litmus is a growth-stage software company that is transforming the way companies harness the power of machine data to improve operations. Our software is enabl…
Type: Full-time

Contentful

Customer Success Manager DACH Berlin
Skills & Focus: Customer Success, Renewals Management, Key Account Management, Customer Satisfaction, Technical Proficiency, Collaboration, KPI Communication, Product Adoption, Customer Experience, Negotiation
About the Company: Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, maki…
Experience: 5+ years of experience in a customer-facing role with renewals experience
Type: Full-time
Benefits: Stock Options, Fertility and family building benefits, Work-Life balance, generous paid time off, personal annual educa…

Freenow For Business

Customer Success Manager Berlin
Skills & Focus: Customer Success, Mid Market, analytical mindset, stakeholder collaboration, relationship building, performance data, strategic thinking, sales understanding, German, English
About the Company: FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities …
Experience: 1–2 years of professional experience
Benefits: Flexible working arrangements, LinkedIn Learning, Sabbatical & special leave policies, WeRoad partnership, Birthday, 24…

Alcemy

Customer Success Manager Berlin
Skills & Focus: Customer Success Management, Stakeholder Management, Change Management, Project Management, Customer Relationships, Customer Adoption, Upselling, Cross-selling, Digital Transformation, Concrete Technology
About the Company: alcemy was founded to reduce the massive CO2 footprint of the cement and concrete industry. Concrete is humanity's second most used material by volume and its …
Experience: 2 years of practical experience in the field of concrete technology
Type: Full-time
Benefits: Competitive market-rate salary aligned with your experience, VSOP equity options, regular team activities, budget for p…

Yext

Senior Customer Success Manager (CSM) Berlin
Skills & Focus: Customer Success, Adoption, Retention, Relationship Management, Strategic Success Plans, Analytics, Renewals, Upselling, Customer Engagement, Problem-Solving
About the Company: Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. Their AI and machine learning tech…
Experience: A minimum of 2 years of experience in a customer-facing role.

Nelly

Customer Success Manager Berlin
Skills & Focus: Customer Success, Kundenzufriedenheit, Kundenloyalität, medizinischer Bereich, Produktteam, Vertriebsteam, digitale Lösungen, FinTech, Factoring, Patient Journey
About the Company: Nelly ist ein FinTech im Gesundheitswesen, das innovative Lösungen in den Bereichen Payment, Factoring und Patient Journey bietet. Das Team arbeitet an der tec…
Type: Full-time

Doctolib

Director of Customer Success Berlin
Skills & Focus: customer success, SaaS, customer experience, CX, team management, operational excellence, data driven, customer satisfaction, product portfolio, communication
Benefits: 28 vacation days + 1 additional day for each completed calendar year of employment (max. 30 days), Company pension sche…

Cisco

Technical Customer Success Manager Berlin
Skills & Focus: Technical Customer Success, software adoption, customer retention, business growth, renewal risks, onboarding, relationship building, cross-functional teams, ARR growth, technology advocacy
About the Company: Cisco designs and sells a range of technologies that power the Internet. Nearly every internet connection around the world touches Cisco.
Experience: Knowledge of a single technology architecture or CCIE/Industry equivalent certification. Experience developing software adoption plans across technology portfolio.
Type: Professional
Benefits: Employees receive up to twelve paid holidays per calendar year, up to 16 days of vacation time off each year, and acces…

Freshworks

Lead Customer Success Manager Berlin
Skills & Focus: Customer Success, strategic consultant, mid-market, enterprise customers, account expansion, C-level stakeholders, Freshworks adoption, customer goals, advocate, Voice of the Customer

Walkme

Customer Success Manager Berlin
Skills & Focus: Customer Success, Digital Adoption, Product Engagement, Fortune 1000, Technical Curiosity, Technology Solutions, Portfolio Management, Digital Transformation, Trusted Advisor, Maximize Value
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming…

Freenow For Business

Customer Success Manager Berlin
Skills & Focus: Customer Success, Account Management, Data Analysis, Strategy Development, Stakeholder Collaboration, German Market, Customer Orientation, Analytical Thinking, Performance Insights, Mid Market Customers
About the Company: FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities …
Experience: 1–2 years of professional experience
Benefits: Flexible working arrangements; Sabbatical & special leave policies; LinkedIn Learning; WeRoad partnership; Birthday, 24…

Veeva Systems

Program Manager Berlin
Skills & Focus: program manager, implementation, customer success, workflow, Key Opinion Leaders, delivery success, continuous improvement, SaaS, life sciences, remote
About the Company: Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the…
Type: Full-time
Benefits: Work Anywhere policy, support to work from home or in the office.

Cisco

Technical Customer Success Manager, Public Sector Berlin
Skills & Focus: Technical Customer Success, software adoption plans, customer retention, Annual Recurring Revenue, cross-functional teams, technology advocate, customer relationships, value realization, mentorship, business outcomes
About the Company: Cisco is a leader in technology and networking solutions, providing innovative technology to help businesses connect and grow.
Experience: Experience developing software adoption plans across technology portfolio; experience building technical and business stakeholder level relationships; experience leading cross-functional virtual teams in a matrix organization; experience with recurring revenue concepts, margin and attrition.
Type: Professional
Benefits: Access to medical, dental, and vision insurance, 401(k) plan, paid holidays, flexible vacation time, sick time off, and…

Ecovadis

Renewal Manager Berlin
Skills & Focus: revenue, renewal, contracts, negotiation, customer success, sales, strategies, forecasting, incremental revenue, portfolio management
About the Company: EcoVadis provides a holistic sustainability assessment platform for companies around the world.

Contentful

Customer Success Manager DACH Berlin
Skills & Focus: Customer Success Management, Renewals Management, Technical Proficiency, Customer Health Scores, Cross-functional Collaboration, Strategic Thinking, KPI Tracking, Product Adoption, Customer Engagement, Contract Negotiation
About the Company: Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences. The …
Experience: 5+ years of experience in a customer-facing role with renewals management, customer success management, or key account management experience.
Type: Full-time
Benefits: Stock options, fertility and family building benefits, generous paid time off, personal annual education budget, wellbe…

Sap

Customer Success Partner Senior Advisor Berlin
Skills & Focus: Customer Success, Business Process Management, S4 Transformation, Data Analytics, Client-facing, Technical Product, Adoption Responsibility, Renewal Management, Upsell Opportunities, Customer Value
About the Company: SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience manag…
Experience: several years in a client-facing role ideally customer success
Type: Regular Full Time
Benefits: variety of benefit options for you to choose from, inclusive work culture

Figma

Onboarding Manager Berlin
Skills & Focus: onboarding, customer experience, project management, B2B, SaaS, communication skills, metrics, customer feedback, training, product adoption
About the Company: Figma is growing our team of passionate people on a mission to make design accessible to all. Figma helps entire product teams brainstorm, design and build bet…
Experience: 4-6 years
Type: Full-time

Cisco

Partner Success Manager Berlin
Skills & Focus: Partner Success, software adoption, customer success, collaboration, training sessions, workshops, cross-functional teams, recurring revenue, adoption initiatives, customer satisfaction
About the Company: Cisco is a global leader in technology that connects the unconnected. We are dedicated to making the internet work for everyone and providing digital skills to…
Experience: 2 years of Partner enablement including software adoption across Partner ecosystem
Type: Professional
Benefits: Quality medical, dental, and vision insurance; 401(k) plan; up to 16 days vacation; paid holidays; sick time; volunteer…

Doctolib

Director of Customer Success Berlin
Skills & Focus: Customer Success, SaaS, Customer Experience, Operational Excellence, Data Driven, Team Management, Customer Centricity, Up-selling, Cross-selling, Strategic Thinking
About the Company: Doctolib is an equal opportunities employer that values diversity.
Experience: Proven track record in SaaS customer success including driving value creation, satisfaction, retention, and expansion.
Type: Full-time
Benefits: 28 vacation days + 1 additional day for each completed calendar year of employment, company pension scheme, reimburseme…

Impact.Com

Customer Success Manager (CSM) Berlin
Skills & Focus: customer success, account management, partnership marketing, influencer marketing, support, relationship building, training, digital marketing, problem-solving, conflict resolution
About the Company: At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and…
Experience: 4+ years experience in customer success/account management in the partnership/affiliate marketing sector
Benefits: Responsible PTO policy, Flexible remote working policy, Training & Development, Restricted Stock Units, Internet Allowa…

Infoblox

Customer Development Representative II Berlin
Skills & Focus: customer success, account management, service renewals, SaaS, Excel, Salesforce, customer data, upsell, cross-sell, renewal quotes
About the Company: Infoblox is the leader in cloud-first networking and security services, empowering organizations to take full advantage of the cloud to deliver simple, scalabl…
Experience: 4+ years of work experience in customer success or account management, 3+ years of service renewals experience
Benefits: Coverage of health, wealth and wellness, competitive salary and benefits package, generous paid time off.

Cisco

Customer Experience Manager Berlin
Skills & Focus: Customer Experience, Technology Adoption, Customer Success, Financial Management, Software Lifecycle, Executive Relationships, Renewals, Collaboration, Strategic Planning, Problem Solving
About the Company: Cisco is a global leader in technology, helping people connect and collaborate in a secure and innovative manner. The company focuses on building relationships…
Experience: 3 years of delivery experience and a solid understanding of software lifecycle practices.
Type: Professional
Benefits: Medical, dental, and vision insurance, 401(k) plan with matching contributions, vacation time off, sick time off, paid …

Impact.Com

Customer Success Manager Berlin
Skills & Focus: customer success, account management, partnership marketing, influencer marketing, support, relationship building, product support, training, digital marketing, problem-solving
About the Company: impact.com is the world’s leading partnership management platform, transforming the way businesses manage and optimize all types of partnerships including trad…
Experience: 4+ years experience in customer success/account management
Benefits: Responsible PTO policy, Flexible remote working policy, Training & Development, Restricted Stock Units, Internet Allowa…