Last updated: 2025-05-10

80 Technical And Product Support jobs in Bengaluru.

Hiring now: Support Engr @ Karya, Sr Customer Success Engr @ Rubrik, Sr Mxml Murex Support Lea @ Luxoft, Sr Prod Support Spec @ Anthology, Technical Writer @ Smartbear, Technical Support Engr Em @ Vonage, Global Prod Customer Supp @ Sapiens In, Chat Support Associate @ Laundryhea, Application Admin Iii @ Vimeo, Production Associate @ Moodys.Explore more at jobswithgpt.com.

🔥 Skills

technical support (22) troubleshooting (22) Technical Support (19) Troubleshooting (14) SaaS (14) customer support (12) problem-solving (12) communication skills (10) Customer Support (10) Zendesk (7)

📍 Locations

Bengaluru (80)
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Karya

Support Engineer Bengaluru
Skills & Focus: Technical Support, Operations, Platform-related bugs, Innovative tools, Operational workflows, Cross-Team Collaboration, Client technology solutions, Troubleshooting, State coordination, Collaborative environment
About the Company: Karya is on a mission to provide AI enabled earning and learning opportunities to economically underserved communities, thereby building a pathway out of pover…
Benefits: Flexible vacation and leave policy, Flexible work options, Insurance as per industry standards, Access to industry stal…

Rubrik

Senior Customer Success Engineer II Bengaluru
Skills & Focus: technical support, problem-solving skills, cloud deployments, data recovery, Vmware, Kubernetes, Google cloud platform, Aws, Azure, SaaS systems
About the Company: Rubrik is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, mali…
Experience: 8+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administration
Type: Full-time

Luxoft

Senior MXML Murex Support Lead Bengaluru
Skills & Focus: Murex, MXML, technical support, troubleshooting, workflows, performance tuning, service requests, root cause analysis, SQL, Unix/Linux
About the Company: Luxoft is a global technology consulting and services company, specializing in software development and technology solutions for a variety of industries.
Experience: 10+ years
Type: Full-time

Anthology

Senior Product Support Specialist Bengaluru
Skills & Focus: API, SSO, Integrations, SAAS, SQL, troubleshooting, application support, communication, mentoring, documentation
About the Company: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive.
Experience: 6+ years

Smartbear

Technical Writer Bengaluru
Skills & Focus: technical writing, user documentation, APIs, testing products, user guides, software development life cycle, communication skills, collaboration, information design, tutorials
About the Company: At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear AP…
Experience: 4+ years of experience in software technical writing
Benefits: We invest in your success and the spaces where our teams collaborate to work, collaborate, and have fun. Time off on bi…

Vonage

Technical Support Engineer (EMEA - Messaging) Bengaluru
Skills & Focus: technical support, APIs, cloud communication, networking, TCP/IP, A2P Messaging, RESTful APIs, programming languages, log analysis, troubleshooting
About the Company: Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communicati…
Experience: 2+ years in technical support, ideally within the telecommunications, CPaaS or SaaS sectors
Benefits: Group health insurance, Group Accident & Disability Insurance, Flexible benefits plan for tax exemptions, Attractive le…

Sapiens International Corporation

Global Product Customer Support [US Shift] Bengaluru
Skills & Focus: customer support, solutions, consultancy, enterprise application, problem-solving, service-oriented, results driven, team player, SQL, financial banking systems
About the Company: Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus…
Experience: 2-4 years of Experience with support for enterprise application systems/big and complicated systems.

Anthology

Senior Support Analyst Bengaluru
Skills & Focus: technical support, troubleshooting, customer satisfaction, data analysis, database management, Internet application technologies, communication skills, problem-solving, client-handling skills, knowledge base
About the Company: Anthology delivers education and technology solutions so students can reach their full potential and learning institutions thrive. Our mission is to empower ed…
Experience: 0-2 years

Laundryheap

Chat Support Associate Bengaluru
Skills & Focus: Driver Support, Issue Resolution, Live Route Management, Documentation, Knowledge Management, Performance Adherence, Industry Awareness, Email support, Live chat support, Problem-solving
About the Company: Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry …
Experience: 3-5 years
Type: Full-time

Vimeo

Application Administrator III Bengaluru
Skills & Focus: Zendesk, Support tools, Systems Health, Operational Excellence, Innovation, Technical issues, Configuration, Troubleshoot, Customer experience, Continuous improvement
About the Company: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …

Moody's

Production Associate Bengaluru
Skills & Focus: Customer Service, Problem-Solving, Communication, Teamwork, Technical Proficiency, Content Management, Publication Process, Customer-Centric Support, Issue Management, Continuous Learning
About the Company: Moody's is a leading credit rating agency that provides financial intelligence and analytical tools to help business leaders make better, faster decisions.
Experience: 1-2 years of handling Level 1 Customer Service support in a voice process
Type: Full-time

Palo Alto Networks

Technical Support Engineer Bengaluru
Skills & Focus: Technical Support, T3-Technical Support Role, Troubleshooting, Configurations, Fault Isolation, Root Cause Analysis, Technical Documentation, Case Management, Technical Escalations, Knowledge Base

Flywire

Payment Experience Associate Bengaluru
Skills & Focus: payment, customer support, problem-solving, communication, service, solutions, feedback, initiative, teamwork, international

Enphase Energy

Staff Engineer, Global System Support Bengaluru
Skills & Focus: customer escalations, system related issues, technical support, Power systems, Power Electronic devices, Embedded systems, analytical problem-solving, cross-functional team, product support, new product rollout
About the Company: Enphase Energy is a leader in software-defined home energy solutions, specializing in microinverter technology and energy management.
Experience: 5-10 years
Type: Full-time

Syndigo

Application Support Engineer Bengaluru
Skills & Focus: Technical Support, SaaS, Application Software, Root Cause Analysis, Debugging, Troubleshooting, API calls, Data configuration, Log management, Scripting
About the Company: Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information th…
Experience: 4+ years of relevant experience

Anthology

Senior Support Analyst Bengaluru
Skills & Focus: product support, SQL scripts, root cause analysis, incident tracking, customer communication, documentation, application issues, escalation, coordination, stakeholder engagement
About the Company: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive.
Experience: 0-2 years

Serko

Support Analyst Bengaluru
Skills & Focus: client issues, troubleshooting, customer service, communication, escalating, product support, problem-solving, GDS knowledge, GetThere tool, corporate online travel websites
About the Company: Serko is a cutting-edge tech platform in global business travel & expense technology. We are part of a team of passionate travellers and technologists bringing…
Benefits: Competitive base salary and discretionary incentive plan based on individual and company performance. Access to a learn…

Abbyy

Staff Support Engineer Bengaluru
Skills & Focus: Technical Support, Troubleshooting, Cloud Technologies, Documentation, Customer Engagement, Process Improvement, Machine Learning, Natural Language Processing, System Performance Monitoring, Agile Methodologies
About the Company: ABBYY is a company with over 35 years of experience in the technology market, providing innovative solutions for document processing and improving operational …
Experience: 8 - 10 years
Type: Hybrid
Benefits: Comprehensive medical, accidental, and life insurance; weekly wellness sessions; paid time off; paid parental leave; pa…

Walkme, An Sap Company

Technical Support Engineer Bengaluru
Skills & Focus: Technical Support, Troubleshooting, Customer Service, Digital Adoption, Problem-Solving, Technical Issues, Communication Skills, Internal Customers, External Customers, Automation
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Th…
Experience: Strong technical background with excellent problem-solving skills

Datadog

Technical Support Engineer 2, Premier Bengaluru
Skills & Focus: Technical Support, SaaS, Customer Interaction, Documentation, Linux, Networking, Cloud Monitoring, Problem Solving, Client-centric, Value-driven
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience
Type: Full-time
Benefits: Best-in-breed onboarding, Generous global benefits, Intra-departmental mentor and buddy program, New hire stock equity …

Luxoft

Application Support Engineer (Investment Banking) Bengaluru
Skills & Focus: application support, investment banking, ecommerce FX platform, Foreign Exchange, automation, incident management, troubleshoot, Linux, scripting, monitoring
Experience: 6+ years

Soundhound Ai

Product Support Engineer II Bengaluru
Skills & Focus: Java, Kubernetes, MySQL, Voice Processing, VoIP, Application Performance, SIP Protocol, Troubleshooting, Network Latency, IT Service Management
About the Company: SoundHound AI believes every person should be able to interact naturally with the products around them—by simply talking. With a global reach spanning two doze…
Experience: Minimum 4 years of experience in application management and troubleshooting or similar field
Type: Full-time
Benefits: Diversity, equity, inclusion, and belonging; fosters an environment where everyone is supported; reasonable accommodati…

Glean

Customer Solutions Engineer Bengaluru
Skills & Focus: Customer Solutions Engineering, Technical troubleshooting, Proactive support, On-boarding, Knowledge technologies, SaaS-based integrations, Google Cloud Platform, Amazon Web Services, Database, REST API
About the Company: We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will…

Vonage

API/SDK Video Support Engineer Bengaluru
Skills & Focus: API, SDK, technical support, customer success, Telecommunications, SAAS, problem solving, troubleshooting, real-time communication, software design
About the Company: Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communicati…
Experience: At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors

Bitgo

Technical Support Engineer Bengaluru
Skills & Focus: Technical support, Troubleshooting, Client inquiries, Communication skills, Google apps, Salesforce, JIRA, Problem-solving, On-call rotation, Financial institutions
About the Company: BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from…
Experience: 2+ years of work experience in a technical support setting, within financial institutions preferred
Benefits: Competitive salary, Meal & Commute allowance, Medical Insurance, IT equipment support for work, Great/Talented workforc…

Aisera

Technical Support Engineer Bengaluru
Skills & Focus: Technical Support, SaaS, REST APIs, Scripting Languages, Cloud Computing, Customer Service, Troubleshooting, Ticketing Systems, Problem Solving, Generative AI
About the Company: Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth thro…
Experience: 8+ years of experience in a technical support role, preferably in a SaaS environment.

Smartbear

Senior Software Engineer Customer Support Test Hub Bengaluru
Skills & Focus: Senior Software Engineer, Customer Support, Problem Resolution, Java 8, Debugging, Technical Explanation, RCA, Customer Escalation, Rotational Shift, On-call
About the Company: At SmartBear, we believe building great software starts with quality—and we’re helping our customers make that happen every day. Our solution hubs—SmartBear AP…
Experience: 4-7 years
Benefits: Career growth, celebration of birthdays off, focus on team wellbeing, commitment to ethical corporate practices and soc…

Eclinical Solutions

Customer Support Specialist Bengaluru
Skills & Focus: customer support, technical support, problem-solving, communication skills, multitasking, SQL Server, ETL tools, data warehouse, clinical trial data, user adoption
About the Company: eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate…
Experience: Prior experience in a customer support organization preferred

Diligent Corporation

Customer Support Specialist Bengaluru
Skills & Focus: product management, SaaS, user experience, stakeholders, product roadmap, user stories, cross-functional teams, communication skills, customer insights, market analysis
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG.
Experience: 4+ years’ experience in a product management role
Benefits: flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Sprinto

Senior Product Support Engineer Bengaluru
Skills & Focus: Product Support, B2B SaaS, Cloud Technology, Customer Support, Communication Skills, Information Security, Compliance, Operational Practices, Customer Success, Scaling
About the Company: Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy o…
Type: Full-time

Truecaller

Customer Support Agent Bengaluru
Skills & Focus: email support, customer inquiries, troubleshooting, Zendesk, Freshdesk, data analysis, problem-solving, user satisfaction, product usability, cross-functional collaboration
About the Company: Truecaller is a communication service that works to make communication smarter, safer, and more efficient. They focus on delivering smart services with a big s…
Experience: 4-6 years
Type: Full-time
Benefits: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telepho…

Palo Alto Networks

Sr. Technical Support Engineer, Platinum Support Bengaluru
Skills & Focus: technical support, troubleshooting, Cloud Security, Network Security, technical issues, SLA, root cause analysis, multi-vendor troubleshooting, customer experience, cybersecurity
About the Company: At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are relen…
Experience: 5+ years related experience
Type: Full-time
Benefits: FLEXBenefits wellbeing spending account with over 1,000 eligible items, mental and financial health resources, personal…

Elastic

Senior Support Engineer Bengaluru
Skills & Focus: technical support, system administration, AWS, cloud-native, Kubernetes, Docker, REST APIs, troubleshooting, SaaS, collaboration
About the Company: Elastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data at scale, unleashing the potential of business…
Experience: 7+ years of experience in technical support, system administration or related customer-facing role
Benefits: Competitive pay based on performance, health coverage, flexible locations and schedules, generous vacation days, matchi…

Datadog

Technical Support Engineer 2 Bengaluru
Skills & Focus: technical support, SaaS, customer education, multi-channel support, Zendesk, Jira, programming, Linux, collaborative, client-centric
About the Company: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve …
Experience: 2+ years of related experience
Benefits: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity …

Zones Llc

Technical Support Manager Bengaluru
Skills & Focus: Technical Support Manager, D365 CE, D365 F&O, support tickets, SQL skills, troubleshooting, automation, project management, support metrics, team management
About the Company: Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, specializing in Digita…
Experience: 10-15 years of overall experience, 5+ years D365 user or support role, 5+ years of experience managing a team of 10+ members
Salary: INR 2000000 - 2500000 Annually
Type: Full-time
Benefits: Medical Insurance Coverage, Group Term Life and Personal Accident Cover, flexible leave policy

Palo Alto Networks

Technical Support Engineer Bengaluru
Skills & Focus: Technical Support, T3 Technical Support, Troubleshooting, Fault Isolation, Root Cause Analysis, Customer Support, Technical Documentation, Case Management, Escalation Handling, Knowledge Base

Celonis

Customer Support Delivery Manager Bengaluru
Skills & Focus: Customer Support, Premium Support contracts, SLA adherence, Customer Experience, Support Delivery Manager, KPIs, Technical Support, Customer Relationship Management, Operational Excellence, ITIL Certification
About the Company: Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise custome…
Experience: 8+ years of work experience in a Global Technical Software Support Center or IT customer service industry; 6+ years in a customer facing support role
Type: Full-time
Benefits: Great compensation and benefits packages (equity, life insurance, time off, generous leave for new parents, etc.), phys…

Palo Alto Networks

Senior Technical Support Engineer - Firewall Bengaluru
Skills & Focus: Technical Support, Firewall, VPN, IPSEC, RADIUS, TCP/IP, Authentication Protocols, Root Cause Analysis, Technical Documentation, Customer Success
About the Company: Revolutionizing protection in the cybersecurity industry.
Experience: More than 5 years of customer-facing technical support experience
Type: Full-time

Sumo Logic

Senior Technical Support Engineer Bengaluru
Skills & Focus: Technical Support, SaaS, Cloud Technologies, SIEM, Logging, Customer Satisfaction, Problem-Solving, Technical Skills, DevOps, Monitoring Platform
About the Company: Sumo Logic empowers modern digital business through its advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Experience: Extensive SaaS experience in a technical role, preferably with a background in DevOps Engineering, SOC analysis, or similar positions.
Type: Full-time

Zuora

Application Support Engineer - CPQ Bengaluru
Skills & Focus: Technical Support, Customer Support, SaaS, Billing, SalesForce, APIs, Troubleshooting, Software Applications, Enterprise Application, DevOps
About the Company: At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet.
Experience: Minimum of 7 years in enterprise application support and customer service
Type: Full-time
Benefits: Competitive compensation, variable bonus and performance reward opportunities, company equity, and retirement programs,…

Moody's Corporation

Production Associate Bengaluru
Skills & Focus: Customer Service, Problem Solving, Communication Skills, Teamwork, Technical Proficiency, MS Office, Content Management System, Issue Management, Publication Process, Continuous Learning
About the Company: Moody's is a leading credit rating agency that provides financial analysis and insights.
Experience: 1-2 years
Type: Full-time

Zscaler

Escalation Manager Bengaluru
Skills & Focus: escalation management, customer success, support operations, problem-solving, collaboration, process improvement, customer experience, networking, security products, cyber security
About the Company: Zscaler serves thousands of enterprise customers around the world including 40% of Fortune 500 companies. Founded in 2007, the mission is to make the cloud a s…
Experience: 8+ years in customer success, support operations, escalation management, or a similar role.
Type: Full-time
Benefits: Comprehensive health plans, time off, parental leave options, retirement options, education reimbursement, and in-offic…

Phonepe

Head of Content and Education Bengaluru
Skills & Focus: Merchant Support, operational support, process improvements, customer experience, problem-solving, communication skills, MS Office, escalation, team environment, service level agreements
About the Company: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the …
Experience: 2 to 4 years
Type: Full-time
Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance, Employee Assistance Program, Onsit…

6sense

Customer Support Specialist Bengaluru
Skills & Focus: customer support, SQL, MAP, CRM, communication skills, technical concepts, SaaS, ticketing systems, Google Analytics, Zendesk
About the Company: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of act…
Experience: 3-8 years customer support experience for software applications
Type: Full-time
Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, qu…

Samsara

Technical Support Specialist Bengaluru
Skills & Focus: Technical Support, Customer Assistance, SaaS, Troubleshooting, Cloud Applications, Mobile Computing, Communication Skills, Collaboration, Fast-Paced Environment, Technical Knowledge
About the Company: Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to har…
Experience: 1-3 years of experience in a technical product support role
Type: Full-time

Cloudsek

Product Specialist Bengaluru
Skills & Focus: cybersecurity, threat analysis, AI, customer support, product specialist, vulnerability management, SIEM, threat intelligence, technology, customer satisfaction
About the Company: CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that ident…
Benefits: Flexible working hours, Food, unlimited snacks and drinks are available while at office.

Samsara

Manager, Technical Support Bengaluru
Skills & Focus: technical support, customer satisfaction, team management, process improvement, KPI, cross-functional collaboration, reporting, onboarding, Zendesk, data-driven
About the Company: Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insight…
Experience: 5 years in a high volume technical support role; 2+ years leading a team
Type: Full-time
Benefits: Competitive compensation package, health benefits, employee-led remote and flexible working, and Samsara for Good chari…

Enphase Energy

Engineer - Customer Service Bengaluru
Skills & Focus: customer support, technical issues, troubleshooting, warranty claims, pre-sales information, remote troubleshooting, documentation, communication, electric concepts, interpersonal skills
About the Company: Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products.
Experience: Minimum of 2-year experience supporting customer in Tech Support or Customer Support role.

Saviynt

Knowledge Management & Self-Service Manager Bengaluru
Skills & Focus: Knowledge Management, Self-Service, Customer Support, Identity Governance, Cloud Solutions, Customer Satisfaction, Knowledge Management Processes, Support Portal, Content Development, Technical Support
About the Company: a prominent provider of cloud-based Identity Governance and Administration (IGA/IAM) solutions

Elastic

Senior Support Engineer Bengaluru
Skills & Focus: technical support, system administration, cloud technologies, customer satisfaction, troubleshooting, network engineering, Java, APIs, SaaS, collaboration
About the Company: Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of busin…
Experience: 7+ years
Benefits: Competitive pay, health coverage, flexible schedule, generous vacation days, parental leave, donation matching.

Vonage

API/SDK Video Support Engineer Bengaluru
Skills & Focus: technical support, customer API, SDK implementations, troubleshooting, diagnose issues, communicate effectively, problem solver, internal knowledge bases, collaborate, voice technologies
About the Company: Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communicati…
Experience: At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
API/SDK Video Support Engineer Bengaluru
Skills & Focus: technical support, API, SDK, real-time communication, VoIP, SIP, RTP, WebRTC, WebSockets, troubleshooting
About the Company: Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning…
Experience: At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors

Nutanix

Manager, Support Readiness Bengaluru
Skills & Focus: technical support, cross-functional collaboration, continuous improvement, support readiness, customer experience, leadership, performance metrics, team development, process improvement, cloud environment
About the Company: Nutanix provides cloud computing software and hardware solutions.
Experience: 10+ years in technical support or serviceability, with at least 3 years in a managerial role.
Type: Full-time
Benefits: Equal Opportunity Employer; reasonable accommodations for persons with disabilities.

Diligent

Client Training Specialist Bengaluru
Skills & Focus: training, implementation, client, customer success, feedback, software, product adoption, need identification, remote training, support
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million…
Experience: 2 + years’ experience in a customer service role

Pega

Manager, Technical Support Bengaluru
Skills & Focus: customer support, technical support, customer experience, team leadership, operational efficiency, issue resolution, cloud services, AWS, troubleshooting, customer relationship
Experience: 10+ years of experience, with 2+ years in a leadership role

Anthology

Senior Product Support Specialist Bengaluru
Skills & Focus: Level 2 product support, root cause analysis, SQL scripts, incident tracking tools, documentation skills, oral communication, written communication, mentoring, troubleshooting, stakeholder coordination
About the Company: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empow…
Experience: At least 6 years of experience in application support

Rubrik

Customer Experience Manager II Bengaluru
Skills & Focus: Customer Experience, Escalation management, Proactive management, Account management, CRM systems, Technical expertise, Cross-functional teams, Support leadership, Networking, Cloud solutions
About the Company: Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyber…
Experience: 8+ years in support leadership, Escalation management, and customer facing support technical roles/account management
Type: Full-time

Truecaller

Customer Support Agent Bengaluru
Skills & Focus: customer support, email support, Zendesk, Freshdesk, troubleshooting, time management, multitasking, data analysis, customer experience, technical background
About the Company: Truecaller is a leading communication app aimed at making communication smarter and safer, known for its caller ID and spam-blocking services.
Experience: 4-6 years
Type: Full-time
Benefits: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telepho…

Instawork

Enterprise Support Specialist Bengaluru
Skills & Focus: Employee Management, Timesheet Management, Billing Process, Data Entry, Communication, Collaboration, Problem-Solving, Quality Assurance, SQL, Invoicing
About the Company: At Instawork, our mission is to create meaningful economic opportunities for local businesses and skilled hourly professionals in communities around the world.…

Vimeo

Support Specialist I (Level 1) Bengaluru
Skills & Focus: customer support, troubleshoot, video-streaming, livestreaming, HTML, CSS, communication skills, Zendesk, problem-solving, knowledge management
About the Company: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and …
Experience: 1-2+ years of experience in customer support with a proven track record of delivering high-quality service.

Paloaltonetworks2

Director, Global Support Bengaluru
Skills & Focus: Network Security, Global Customer Services, operational excellence, partner management, customer experience, KPIs, process improvement, data analytics, cross-functional solutions, customer support

Netapp

Support Account Manager - Active TS/SCI with Full Scope Poly Bengaluru
Skills & Focus: Customer Support, Cloud Technology, Intelligent Data Infrastructure, Diversity, Collaboration, Problem-solving, Innovation, Business Opportunities, Workload Management, Culture of Belonging
About the Company: NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or …

Abbyy

Technical Support Lead Bengaluru
Skills & Focus: team leadership, customer support, problem-solving, technical support, service level agreements, performance analysis, training and development, cross-departmental collaboration, web technologies, support ticketing systems
About the Company: ABBYY is a technology company that specializes in providing software solutions to improve document processing using Machine Learning, Natural Language Processi…
Experience: 10+ years
Type: Hybrid
Benefits: 18 Days of Paid Time Off Annually, Medical, Accidental, and Life Insurance, Weekly Wellness Sessions, Monthly Healthcar…

Pure Storage

Technical Support Engineer Bengaluru
Skills & Focus: technical support, customer deployments, troubleshooting, cloud technologies, kubernetes, AWS, devops tools, communication skills, self-motivated, problem resolution
About the Company: Pure Storage is reshaping the data storage industry and is recognized as one of Fortune's Best Large Workplaces in the Bay Area and for Millennials. They promo…
Experience: Minimum 2-4 years of experience in customer-facing, technical support work/SRE
Type: Full-time
Benefits: Flexible time off, wellness resources, company-sponsored team events, commitment to diversity and inclusion.

Eclinical Solutions

Sr. Customer Support Specialist Bengaluru
Skills & Focus: customer support, technical support, service level agreements, SQL, communication skills, documentation, software upgrade, knowledge base, audits, data services
About the Company: eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate…
Experience: 3 to 5 Years

Diligent Corporation

Technical Support Specialist Bengaluru
Skills & Focus: product management, SaaS, stakeholder engagement, user experience, roadmap, problem solving, collaboration, competitor analysis, user engagement, Scrum
About the Company: Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG.
Experience: 4+ years’ experience in a product management role, including predominantly SaaS product experience.
Type: Full-time
Benefits: Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off …

Jumio

Senior Customer Escalation Engineer Bengaluru
Skills & Focus: Customer Support, Technical Support, Troubleshooting, Customer Success, API, Web technologies, Mobile SDK, Technical Communication, Problem-solving, Agile teams
About the Company: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. …
Experience: 3+ years of experience in a customer facing Technical Support, Technical Account Management, or Customer Success role

Granicus

Technical Support Representative Bengaluru
Skills & Focus: Technical Support, Customer Service, HTML, CSS, Cloud technologies, Database, Troubleshooting, SaaS, Technical assistance, Customer relationship management
About the Company: Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments an…
Experience: 2+ years of experience in the customer service field with a focus on technology and applications support
Type: Full Time
Benefits: Hospitalization Insurance, Personal Accident Insurance, Annual health check facility, Telephone and internet reimbursem…

Aidash

Customer Support Leader Bengaluru
Skills & Focus: Customer Support, Issue Resolution, Risk Management, Operational Excellence, Support Scaling, Customer Response, Biodiversity, Climate Tech, Infrastructure, AI Solutions
About the Company: AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in…

Zeotap

Senior Solutions Engineer - Support Bengaluru
Skills & Focus: technical expertise, customer success, SaaS platform, complex issues, escalations, client-facing calls, mentoring, process improvements, cross-team collaboration, high-growth environment
About the Company: Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers. As we evolved, we recognized a greater challenge: helping b…
Experience: Senior level
Type: Full-time

Wrike

Technical Writer Bengaluru
Skills & Focus: documentation, technical writing, SaaS, communication skills, problem-solving, collaboration, help center, user-friendly content, knowledge base, content management
About the Company: Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings every…
Experience: fresh-out-of-college graduate
Type: Full-time
Benefits: 10 days of National and Festival Holidays per year, 18 days of paid vacation, 14 days of sick leave, 5 uncertified sick…

Narvar

Sr. Customer Support Manager Bengaluru
Skills & Focus: Customer Support, Team Management, Technical Support, Process Improvement, Performance Metrics, Customer Escalation, Interdepartmental Collaboration, Coaching, Technical Issues, Stakeholder Engagement
About the Company: Narvar simplifies the everyday lives of consumers through a platform focused on driving customer loyalty via seamless post-purchase experiences.
Experience: 11-13 years, with a minimum of 3 years in a managerial capacity in a technical support team in a SAAS environment.
Type: Hybrid

Rubrik

Senior Customer Success Engineer Bengaluru
Skills & Focus: enterprise technical support, cloud deployments, troubleshooting, data recovery, Vmware, Kubernetes, Google cloud platform, AWS, Azure, SaaS systems
About the Company: Rubrik is on a mission to secure the world’s data, offering solutions that help organizations achieve business resilience against cyberattacks, malicious insid…
Experience: 6+ years doing enterprise technical support/Dev Ops, Troubleshooting
Type: Hybrid Model
Customer Success Engineer II Bengaluru
Skills & Focus: technical support, cloud deployments, problem-solving, troubleshooting, Vmware, Kubernetes, Google cloud platform, Aws, azure, data recovery
About the Company: Rubrik is on a mission to secure the world’s data. With Zero Trust Data Security™, they help organizations achieve business resilience against cyberattacks, ma…
Experience: 3+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administration

Harman

Senior Engineer Bengaluru
Skills & Focus: technical support, billing support, troubleshooting, analytical skills, problem solving, decision-making, strong communications, Azure Fundamentals, cross-team collaboration, customer focus
About the Company: Harman is a company focused on engineering, offering solutions in automotive, lifestyle, and digital transformation.
Experience: 5+ years of experience in technical support or billing support role.
Type: Regular - Permanent

Katalon

Technical Support Specialist Bengaluru
Skills & Focus: Automation Testing, mobile testing, web-based testing, API testing, WinApp testing, troubleshoot, customer inquiries, cross-functional teams, knowledge base articles, technical assistance
About the Company: Katalon is the leading provider of a modern, comprehensive quality management platform that enables quality assurance, DevOps, and software teams of any size t…
Experience: 1+ year(s) of hands-on experience with Automation Testing
Type: Full-time
Benefits: Competitive compensation, periodic performance bonuses, career path development, comprehensive health plans, flexible w…

Luxoft

Production Support Consultant - Murex/Wallstreet Bengaluru
Skills & Focus: Murex, Support, Cloud, AWS, CI/CD, Trading systems, DevSecOps, Python, Automation, Mentoring
About the Company: Luxoft is a global IT service provider that specializes in software development and consulting services.
Experience: 6 to 8 Years of support experience, at least 4 years of Murex experience.
Type: Full-time

Stryker

Client Services Engineer Bengaluru
Skills & Focus: technical support, customer service, system upgrades, Linux systems, Microsoft SQL, documentation, troubleshooting, customer communication, project management, customer needs
About the Company: Stryker offers innovative products and services in MedSurg, Neurotechnology, and Orthopaedics that help improve patient and healthcare outcomes.
Experience: 5+ years of relevant experience in a customer-facing technical services or support role.
Type: Full Time
Benefits: Health benefits include medical, dental, and vision insurance; financial benefits include HSA, 401(k) plan, and Employe…

Bitgo

Technical Support - Team Lead Bengaluru
Skills & Focus: Technical Support, Customer Experience, Financial Institutions, Problem-Solving, Team Leadership, Service Workflows, Compliance, Troubleshooting, Incident Management, Escalation Procedures
About the Company: BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from…
Experience: 5+ years in technical support, with at least 2 years in a lead role
Type: Full-time
Benefits: Competitive salary, IT equipment support, meal and commute allowance, medical insurance, well-being allowance

Xppower2

Field Application Engineer Bengaluru
Skills & Focus: Technical Support, Application Management, Project Management, Customer Success, Technical Issues, Product Knowledge, Documentation, Client Liaison, Product Presentations, Value Creation