20 Technical And Product Support jobs in Austin.

Hiring now: Support Engr @ Envoy, Software Engr Technical S @ Everly Hea, Solutions Support Engr Mg @ Wiz, Sr Customer Engr Google M @ Sada, Sr Staff Prod Support Eng @ Findhelp, Head Of Customer Support @ Notable, Remote Intermediatelevel @ Mashgin, Support Ops Mgr @ Meta, Customer Solutions Engr C @ Cloudflare, Quality Enhancement Prod @ The Home D.Explore more at jobswithgpt.com.

🔥 Skills

technical support (5) customer support (5) troubleshooting (4) documentation (3) Technical Support (3) problem solving (3) project management (3) problem-solving (3) communication skills (3) Support Engineer (2)

đź“Ť Locations

Austin (20)
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Envoy

Support Engineer Austin
Skills & Focus: Support Engineer, integrations, APIs, troubleshooting, developer support, technical challenges, cross-functional teams, documentation, automate, customer experience
About the Company: Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and ac…
Experience: 1-2 years of full-stack software development experience, 5+ years of general support and customer-facing experience.
Salary: $76,585 - $85,100
Type: Hybrid
Benefits: market competitive salary, equity for all full time roles, and great benefits.

Everly Health

Software Engineer - Technical Support Specialist Austin
Skills & Focus: Software Engineer, Technical Support, systems monitoring, issue tracking, ticket management, Ruby on Rails, PostgreSQL, AWS, collaborative, problem solving
About the Company: Everly Health's mission is to transform lives with modern, diagnostics-driven care, and we believe that the future of healthcare is meeting people where they a…

Wiz

Solutions Support Engineer Manager Austin
Skills & Focus: technical support, engineering management, team development, customer experience, performance management, training and onboarding, project management, collaboration, incident management, automation solutions
About the Company: Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we hav…

Sada

Senior Customer Engineer Google Maps Austin
Skills & Focus: Google Maps Platform, APIs, Technical Support, Customer Relationships, Troubleshooting, Product Adoption, Web Development, Programming, Problem Solving, Cloud Computing
About the Company: SADA is a leading Google Maps partner, recognized for its commitment to inclusivity, fairness, and customer success, providing exceptional services on the Goog…
Experience: Experience with web development and APIs. Strong programming skills in JavaScript, Python, or Java.
Salary: $162,000-$170,000 + sales incentives and benefits
Type: Full-time
Benefits: Unlimited PTO, paid parental leave, competitive and attractive compensation, performance-based bonuses, paid holidays, …

Findhelp

Senior Staff Product Support Engineer Austin
Skills & Focus: technical implementation, issue investigation, code changes, social care resources, customer support, mission-driven, proprietary technology, fast-paced environment, impact, programs
About the Company: Findhelp is a mission-driven organization that provides a comprehensive platform of products and services to connect people to social care resources. The compa…
Type: Full-time

Envoy

Customer Support Specialist Austin
Skills & Focus: customer support, technical support, troubleshooting, B2B experience, problem-solving, CRM systems, feedback communication, metrics, SaaS, cross-functional collaboration
About the Company: Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and ac…
Experience: 2+ years in Customer Support/Experience function
Salary: $61,500 - $67,500
Type: Full-time
Benefits: Compensation package includes market competitive salary, equity for all full-time roles, and great benefits.

Notable

Head of Customer Support & Maintenance Austin
Skills & Focus: Customer Support, Maintenance, Process Optimization, Operational Excellence, Resource Allocation, Ticket Triage, CRM, Ticketing Systems, Healthcare Technology, Problem-Solving
About the Company: Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling…
Experience: 10+ years
Salary: $115K – $160K
Type: Full time
Benefits: Stock options, Medical, Dental, and Vision coverage, Health Savings Account with Employer Match, Company paid disabilit…

Mashgin

Remote Intermediate-level Position Austin
Skills & Focus: point-of-sale, computer vision, AI, checkout, customer support, installation, technology deployment, communication skills, problem solving, project management
About the Company: Mashgin has developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our kiosks s…
Experience: Intermediate level
Type: Remote

Meta

Support Operations Manager Austin
Skills & Focus: support operations, developer experience, efficiency, escalations, data analysis, cross-functional teams, vendor operations, documentation, incident resolution, developer advocacy
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. Now, Meta is moving beyond 2D screens toward immersive experiences li…
Experience: 3+ years in support operations experience
Salary: $101,000/year to $152,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including bonus and equity.

Cloudflare

Customer Solutions Engineer (CSE) Austin
Skills & Focus: Customer Solutions Engineer, technical advisor, Cloudflare platform, customer lifecycle, technical support, internet protocols, scripting languages, problem-solving, client management, security aspects
About the Company: Cloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites and properties for c…
Experience: 3+ years of prior post-sales customer relationship management
Salary: Estimated annual salary of $125,000 - $175,000 depending on location
Type: Full-time
Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Ferti…

The Home Depot

Quality Enhancement - Product Support Specialist Austin
Skills & Focus: quality assurance, call monitoring, customer support, ticket quality audits, training, project management, analytical skills, Microsoft Office, communication skills, conflict resolution
About the Company: The Home Depot is the world’s largest home improvement specialty retailer, operating more than 2,200 retail stores across North America, dedicated to helping c…
Experience: 1 year
Salary: $45,000.00 – $130,000.00
Type: Full-time
Benefits: Paid parental leave, 401(K) with company match, merit increases, performance bonuses, paid time off

Meta

Developer Support Engineer Austin
Skills & Focus: developer support, programming languages, JavaScript, coding, technical documentation, troubleshooting, bug fixes, customer feedback, product management, effective communication
About the Company: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Ap…
Experience: 3+ years of experience with a programming language and 2+ years in developer support or outreach
Salary: $95,000/year to $138,000/year + bonus + equity + benefits
Type: Full Time
Benefits: Meta offers benefits including a bonus, equity, and additional compensation details can be found at Meta's benefits pag…

Jabil

Senior Cloud Hardware Technical Support Engineer Austin
Skills & Focus: Cloud, Technical Support, Data Center, Infrastructure, Networking, Storage, Trouble Resolution, Customer Experience, Training, Engineering
About the Company: Jabil is a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions with over 50 years of expe…
Experience: Overall 8+ years of experience in advanced technical positions (technical support, development, solution engineering, solution architect)
Type: Full time

Reltio

Associate Customer Engineer Austin
Skills & Focus: technical support, customer satisfaction, cloud technologies, troubleshooting, debugging, Python, Java, NoSQL databases, problem-solving, data management
About the Company: Reltio’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data. Th…
Experience: two or more Internships during the undergraduate or graduate studies
Salary: $100,000 — $150,000 USD
Type: Full-time
Benefits: Flexible work arrangements

Cloudflare

Escalation Engineer Austin
Skills & Focus: technical troubleshooting, escalated issues, cross-functional, customer escalation, Linux command line, network infrastructure, process improvements, leadership, communication skills, support experience
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 2-3 years of technical troubleshooting experience, preferably in technical support or system reliability engineering

Gong

Director of Technical Support Austin
Skills & Focus: Operational Excellence, Team Management, Strategic Leadership, Cross-Functional Collaboration, Escalation Management, Technical Expertise, Customer-Centric Mindset, Data-Driven Approach, Problem-Solving Skills, Strong Communication
About the Company: Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growt…
Experience: 10+ years in technical support or customer support roles, ideally with 5+ years in Support leadership functions
Salary: $153,000 - $227,000 USD
Benefits: Medical, dental, and vision plans; Wellbeing Fund; Mental Health benefits; 401(k) program; Education & learning stipend…

Microventures

Client Experience Associate Austin
Skills & Focus: client experience, investment process, problem solving, client issues, strong relationships, educating clients, improvement, systems, processes, team collaboration
About the Company: MicroVentures gives both accredited and non-accredited investors access to invest in startups. We are one of the financial industry's first organizations to me…
Type: Full-time

Self Financial

Application Support Engineer Austin
Skills & Focus: Application Support Engineer, issue resolution, customer support, SQL, Linux CLI, FinTech, AWS, monitoring solutions, automated detection, documentation
About the Company: Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to …
Salary: $64,000-80,000/year
Type: Full-time
Benefits: Company equity in the form of Stock Options, Performance-based bonuses, Generous employer-paid health, vision and denta…

Cloudflare

Customer Solutions Engineer Austin
Skills & Focus: technical advisor, customer lifecycle, Cloudflare platform, customer retention, technical best practices, relationship building, technical escalations, scripting language, OSI model, Cloudflare products
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5-8 years of prior post-sales customer relationship management
Salary: $125,000 - $202,000
Type: Full-time

Sonar

Support Engineer Austin
Skills & Focus: Support Engineer, software engineering, customer service, implementation, integration, software solutions, technical support, customer issues, adoption, product discussions
About the Company: Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write …