43 Customer Onboarding And Success jobs in Austin.

Hiring now: Client Solutions Exec @ Setpoint, Dir Customer Solutions Im @ Safetycult, Strategic Customer Succes @ Dialpad, Onboarding Coordinator @ Luxury Pre, Customer Success Architec @ Dbt Labs, Customer Success Mgr @ Method, Implementation Mgr @ Outdoorsy, Customer Story Developmen @ Servicenow, Sr Customer Success Mgr @ Walkme, Onboarding Mgr @ Enverus.Explore more at jobswithgpt.com.

🔥 Skills

Customer Success (17) SaaS (10) customer success (10) project management (8) onboarding (8) Onboarding (7) communication (4) problem-solving (4) Product Adoption (4) Project Management (4)

đź“Ť Locations

Austin (43)
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Setpoint

Client Solutions Executive Austin
Skills & Focus: project management, client management, implementation planning, stakeholders, communication, problem-solving, workflow optimization, customer experience, technical information, capital solutions
About the Company: Setpoint provides critical infrastructure for relationships between the world’s largest banks, credit funds and capital markets counterparties, focusing on tec…
Experience: 4+ years in consulting, strategy, banking, enterprise technology, or related client facing experience
Salary: $95,000 - $115,000
Benefits: competitive salaries, stock options, medical, dental and vision coverage, 401k, disability coverage, and flexible vacat…

Safetyculture

Director, Customer Solutions & Implementation Austin
Skills & Focus: customer solutions, implementation, SaaS, customer success, onboarding, integrations, technical leader, operational leadership, global team, strategic vision
About the Company: SafetyCulture is a customer and product-led SaaS company, our mission is to help working teams get better every day, our technology platform and products give …

Setpoint

Capital Solutions Manager Austin
Skills & Focus: fintech, debt capital markets, clients, analytical skills, problem-solving, Excel, onboarding, operational processes, legal agreements, customer communication
About the Company: Setpoint provides purpose-built capital and technology to asset-backed borrowers and lenders. Our platform is the funding operating system for originators: it …
Experience: 4-7 years of FP&A, asset backed lending or debt capital market experience
Salary: $95,000 - $150,000
Type: Full-time
Benefits: competitive salaries, stock options, medical, dental and vision coverage, 401k, disability coverage, and flexible vacat…

Dialpad

Strategic Customer Success Manager (CSM) Austin
Skills & Focus: Customer Success, SaaS, Enterprise customers, Relationship building, C-level executives, Business Reviews, Cross-functional teams, Analytical skills, Problem-solving, Communication skills
About the Company: Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses …
Experience: 5+ years of relevant Customer Success experience working at a SaaS company
Salary: $103,760 – $128,080 USD
Type: Full-time
Benefits: Flexible time off, medical, dental, and vision plans, monthly stipend for cell phone and internet, reimbursement for gy…

Luxury Presence

Onboarding Coordinator Austin
Skills & Focus: onboarding process, client service, project management, organization, communication, schedule management, client calls, tracking progress, client materials, team collaboration
About the Company: Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting…
Experience: Entry-level
Type: Full-time

Dbt Labs

Customer Success Architect Austin
Skills & Focus: Customer Success, Technical Account Management, Data Transformation, SQL, Analytics Engineering, Product Adoption, Customer Retention, Customer Satisfaction, Stakeholder Engagement, Data Infrastructure
About the Company: Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. They've pioneered the practice of analytics engine…
Experience: 2+ years in a post-sales role
Salary: $100,000 - $130,000 OTE USD
Type: Hybrid
Benefits: Unlimited vacation time, 401k plan with 3% contribution, comprehensive healthcare coverage, generous paid parental leav…

Method

Customer Success Manager Austin
Skills & Focus: Customer Success, API, Fintech, Client-facing, Project Management, Technical Integration, Business Strategy, Feedback, Emerging Technologies, Start-up Environment
About the Company: Method’s APIs are redefining financial connectivity with real-time read-write access to consumer liability accounts and bringing consumer finance one step clos…
Experience: 4-8 years in a client-facing role, ideally in technology, investment banking, or consulting
Salary: $150,000 - $200,000
Type: Full-time

Outdoorsy

Implementation Manager Austin
Skills & Focus: Implementation Manager, onboarding, customer success, SaaS, training, B2B software, fast-paced environment, problem-solving, customer-first approach, process improvement
About the Company: Outdoorsy transformed access to the outdoors with the launch of its RV rental marketplace in 2015, and expanded to offer marketplace insurance in 2018. Today, …
Experience: 4+ years in customer onboarding, training, or account management
Salary: $70,000 - $95,000 DOE
Type: Full-time
Benefits: Opportunity to contribute to a high-growth, mission-driven company; Competitive salary and equity; Comprehensive health…

Servicenow

Customer Story Development Manager Austin
Skills & Focus: Customer Interviews, Content Production Management, Stakeholder Management, Sales & Persuasion, Interviewing & Storytelling, Project Management, Content Development, Vendor Collaboration, Communication & Relationship Building, Industry & Solution Knowledge
About the Company: ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelli…
Experience: 6+ years of experience in information technology, cloud industries, customer advocacy, customer references, or customer-facing marketing roles.
Type: Flexible or Remote

Dialpad

Customer Success Manager Austin
Skills & Focus: customer success, relationship-building, SaaS, enterprise customers, training, business reviews, communication, escalations, problem-solving, collaboration
About the Company: Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses …
Experience: 8+ years of relevant experience working at a SaaS company.
Type: Full-time
Benefits: Flexible time off and great options for medical, dental, and vision plans. Monthly stipend for cell phone, internet, an…

Walkme

Senior Customer Success Manager Austin
Skills & Focus: Customer Success, Digital Adoption, Fortune 1000, Revenue Management, Client Relationship, Solutions Recommendations, Product Utilization, Strategic Advisor, Customer Value, Account Management
About the Company: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.…
Experience: 5+ years in customer success or account management role
Type: Full-time

Enverus

Onboarding Manager Austin
Skills & Focus: onboarding, training, sales process, project management, coaching, sales methodologies, CRM, call coaching, adult learning principles, instructional content
About the Company: Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions …
Experience: 3+ years in a SaaS sales, enablement, or training role.
Salary: $85,000 - $115,000 + bonus
Benefits: Medical, Dental, Vision, Income Protection (disability, life/AD&D, critical illness, accident), Employee Assistance Pro…

Dataiku

Customer Success Engineer (CSE) Austin
Skills & Focus: Customer Success, Technical Programming, Enterprise Analytics, Data Science, User Adoption, Cross-functional Teams, Business Analytics, Satisfaction, Onboarding, Problem-solving
About the Company: Dataiku is pioneering the future of AI with a platform that makes data actionable and accessible, with over 1,000 teammates across 25 countries and backed by r…
Experience: Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles.
Salary: $120,000 — $160,000 USD
Type: Full-time
Benefits: Comprehensive benefits including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax …

Paddle

Customer Success Manager Austin
Skills & Focus: Customer Success, Onboarding, Revenue Growth, Retention, Fintech, Software, Payments, KPI, Customer Acquisition, SaaS
About the Company: Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack …
Experience: Demonstrable success and progression in Customer Success Management roles, owning the success of a diverse portfolio of fast-growth customers.
Benefits: Attractive salaries, stock options, retirement plans, private healthcare, well-being initiatives, unlimited holidays, e…

Vectra

Director of Customer Success, AMS Austin
Skills & Focus: Customer Success, Retention, Customer Experience, Management, Revenue Growth, Telemetry Analysis, Feedback Loops, Escalations, Relationships, Data-driven Decisions
About the Company: Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal acro…
Experience: 10+ years of experience in customer facing roles with enterprise class software, at least 5 years in a Customer Success role.
Salary: $190,000 — $240,000 USD
Benefits: Competitive base pay, incentive plan eligibility, participation in employee equity plan (stock options), health care in…

Visa

Senior Consultant, Service Experience Austin
Skills & Focus: client service experience, new product launches, product optimization, end-to-end service experience, onboarding, implementation, operational efficiency, client engagement, subject matter expert, development and execution
About the Company: Visa is a global payments technology company that connects consumers, businesses, banks, and governments to fast, secure, and reliable electronic payments.
Type: Full-time

Enverus

Onboarding Manager Austin
Skills & Focus: onboarding, sales training, coaching, project management, sales process, training materials, sales tools, performance metrics, role-playing, adult learning principles
About the Company: Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions …
Experience: 3+ years in a SaaS sales, enablement, or training role.
Salary: $85,000 - $115,000 + bonus
Benefits: Medical, Dental, Vision, Income Protection (disability, life/AD&D, critical illness, accident), Employee Assistance Pro…

Deepl

Customer Success Manager | API- High Touch Austin
Skills & Focus: Customer Success, API, Product Adoption, Customer Relationships, Onboarding, Sales, Retention, Multilingual, Collaboration, Communication
About the Company: DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding trans…
Type: Full time
Benefits: 30 days of annual leave, hybrid work, flexible hours, regular in-person team events, monthly full-day hacking sessions,…

Cais

Fund Onboarding Vice President Austin
Skills & Focus: project management, operations, financial services, fund onboarding, cross-functional collaboration, process improvements, client liaison, product onboarding, automation, relationship management
About the Company: CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors.
Experience: 6+ years of experience in project management or operations within financial services.
Type: Full-time
Benefits: Comprehensive benefits package that includes generously subsidized healthcare with 100% employer paid dental and vision…

Homeward

Funder Austin
Skills & Focus: Funder, Escrow, Transactions, Post-closing, Real estate, Compliance, Legal documents, Customer experience, Communication skills, Software experience
About the Company: Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real …
Experience: 2+ years of experience working on transactions in a post-closing capacity
Salary: $28 / HR
Type: Temporary, Full-time

Luxury Presence

Sr. Client Success Operations Manager Austin
Skills & Focus: Client Success, Operations Manager, process optimization, systems, client experience, Client Success Managers, Sales, Marketing, Product, client satisfaction
About the Company: Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting…

Cloudflare

Customer Success Manager Austin
Skills & Focus: customer success, cloud security, relationship-building, project management, enterprise customers, technical support, data analysis, business reviews, customer engagement, problem solving
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5+ years of experience in cloud security in a customer-facing role with a technical background preferred.
Salary: Estimated annual salary of $143,000.00 - 175,000.00 for New York and Texas based; Estimated annual salary of $159,000.00 - 195,000.00 for New York City, Washington, DC Metro based; Estimated annual salary of $167,000.00 - 205,000.00 for San Francisco Bay Area.
Type: Hybrid
Benefits: Cloudflare offers a complete package of benefits including medical, dental, vision insurance, flexible spending account…

Writer

Scaled Customer Success Manager Austin
Skills & Focus: customer onboarding, adoption, retention, relationship management, CS tools, playbooks, data analysis, cross-sell, up-sell, team collaboration
About the Company: Writer is committed to great writing for everyone.
Experience: 3+ years in a CSM role in B2B SaaS
Type: Full-time
Benefits: Generous PTO, medical, dental, and vision coverage, paid parental leave, fertility support, flexible spending accounts,…

Safetyculture

Senior Customer Success Manager Austin
Skills & Focus: Customer Success, Transportation, Logistics, Enterprise customers, SaaS, Operations platform, Business goals, Partnership growth, Trusted advisor, Maximize value
About the Company: SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations…
Experience: Direct work experience in Transportation and/or Logistics or managing Enterprise customers in these industries.
Type: Full-time

Hyros

Onboarding Analyst Austin
Skills & Focus: onboarding analyst, customer success, SaaS, Google Adwords, Facebook ad manager, HTML, marketing software, attention to detail, communication skills, career growth
About the Company: HYROS specializes in providing sales tracking solutions for large VIP clients in marketing, focusing on a personal level of service and helping clients effecti…
Experience: Experience in customer success at a SaaS company, technical skills in reading code, familiarity with marketing software.
Type: Full-time
Benefits: Focus on long-term career growth, coaching and development opportunities, remote work culture, potential for career adv…

Safetyculture

Manager, Customer Success Austin
Skills & Focus: Customer Success, adoption, retention, expansion, advocacy, coaching, cross-functional teams, continuous improvement, value realization, outcome alignment
About the Company: SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations…
Type: Full-time

Sitetracker

Customer Success Manager Austin
Skills & Focus: Customer Success, Onboarding, User Adoption, Customer Advocacy, Retention, Growth, Implementation, Deployment, Value Demonstration, Business Objectives

Imagine.Io

Head - Customer Success Austin
Skills & Focus: customer success, team management, client engagement, product adoption, performance metrics, customer retention, account growth, operational processes, revenue growth, SaaS
About the Company: Imagine.io is a leading provider of innovative 3D design and visualization solutions, empowering professionals in e-commerce, manufacturing, product design and…
Experience: 10+ years of customer success experience, 4+ years of management experience
Salary: 150,000 USD
Type: Full-Time
Benefits: Competitive salary and commission structure. Comprehensive benefits package, including health and dental. Opportunity f…

Writer

Strategic Customer Success Manager Austin
Skills & Focus: customer success, Fortune 50-100, project management, retention, adoption, stakeholder relationships, change management, high-touch service, analytical skills, renewal process
About the Company: Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by F…
Experience: 7+ years in a CSM role focused on Fortune 50-100 accounts
Type: Full-time
Benefits: Generous PTO, plus company holidays, medical, dental, and vision coverage, paid parental leave (12 weeks), fertility an…

Cyberhaven

Director of Professional Services Austin
Skills & Focus: Professional Services, Customer Onboarding, Cybersecurity, B2B SaaS, Service Delivery, Team Development, Customer Retention, Strategic Initiatives, Cross-functional Collaboration, Talent Acquisition
About the Company: Cyberhaven is the AI-powered data security company revolutionizing how companies detect and stop the most critical insider threats to their most important data.
Experience: 5–8+ years
Salary: $180,000 - $220,000
Type: Full-time
Benefits: Competitive salary & stock options, Excellent benefits such as private health insurance, Flexible time off (paid), Care…

6sense

Revenue Onboarding Enablement Manager Austin
Skills & Focus: Onboarding, Program Management, Revenue Enablement, Sales, Customer Success, Training, Facilitation, KPI, Data Analysis, Learning Management Systems
About the Company: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of act…
Experience: 3-5+ years of experience in program/project management and facilitation
Salary: $68,074.50 - $99,842.60
Type: Full-time
Benefits: Generous health insurance coverage, life and disability insurance, 401K matching, paid holidays, self-care days, paid t…

Dialpad

Project Manager Austin
Skills & Focus: Project Management, VoIP, CCaaS, Telephony, Deployment Methodology, Cloud Platforms, Customer Success, Training Sessions, Change Management, Collaboration
About the Company: Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses …
Experience: 5 - 7 years of previous Project Management experience, preferably in the VoIP or CCaaS or Telephony industry
Salary: Competitive
Type: Full-time
Benefits: Flexible time off, great options for medical, dental, and vision plans, monthly stipend for cell and internet bills, gy…

Salesforce

Customer Success Executive Operations Director Austin
Skills & Focus: Customer Success, Executive Operations, Strategic Projects, Cross-Functional Teams, Stakeholder Alignment, Customer Engagement, Operational Execution, Marketing Expertise, Presentations, Interpersonal Skills
About the Company: Salesforce is a cloud-based software company that provides customer relationship management services and applications focused on sales and customer service.
Experience: 10+ years of experience in Customer Success, Marketing, executive relations or a related field in a large global organization.
Salary: $177,600 - $257,600
Type: Full time

Airtable

Services Partners Manager Austin
Skills & Focus: services partners, partner management, partner enablement, customer success, onboarding, training, B2B SaaS, partner strategy, stakeholder alignment, services delivery
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 5-8+ years partnerships experience, with an emphasis on managing services / solutions partnerships across B2B SaaS platforms.
Salary: $211,900 - $275,500 USD
Benefits: Comprehensive benefit offerings including opportunities for restricted stock units and incentive compensation.

Findhelp

Customer Success Manager Austin
Skills & Focus: customer relationships, onboarding, customer accounts, impact tracking, social care resources, mission driven, privacy, security, proprietary technology, program connectivity
About the Company: Findhelp has built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, an…
Experience: Experience in customer relationship management or related field
Type: Full-time

Airtable

Scaled Customer Success Manager Austin
Skills & Focus: Customer Success, B2B SaaS, Onboarding, Adoption, Account Management, Engagement, Portfolio Management, Value Reviews, Growth Opportunities, Risk Mitigation
About the Company: Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizat…
Experience: 4+ years

Cisco

Cloud Security Strategic Customer Success Specialist Austin
Skills & Focus: Customer Experience, Cloud Security, Customer Success, Onboarding, Adoption, SaaS, Salesforce.com, Bilingual, Account Management, Cross-sell
About the Company: Cisco is the worldwide leader in technology that powers the internet. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focu…
Experience: 4+ years
Salary: 114300 USD - 159800 USD
Type: Professional
Benefits: Quality medical, dental and vision insurance, 401(k) plan, paid time off for volunteering, flexible vacation time polic…

Cyberhaven

Director of Professional Services Austin
Skills & Focus: professional services, customer onboarding, analyst services, B2B SaaS, cybersecurity, service delivery, team leadership, customer engagement, strategic initiatives, cross-functional collaboration
About the Company: Cyberhaven offers a unique opportunity to revolutionize data protection through cutting-edge AI technology, dedicated to overcoming the challenges faced by tra…
Experience: 5–8+ years of experience leading and scaling Professional Services organizations
Salary: $180,000 - $220,000
Type: Full time
Benefits: Competitive salary & stock options, Excellent benefits such as private health insurance, Flexible time off (paid), Care…

Safetyculture

Principal Customer Onboarding Manager Austin
Skills & Focus: SaaS, Customer Onboarding, Project Management, Enterprise Customers, C-Suite Relationships, Implementation, Product Adoption, Stakeholder Management, Strategic Partner, Global Rollout
About the Company: SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day, focusing on uniting teams for i…
Experience: Project management expertise and experience in managing strategic enterprise level customers
Type: Full-time

Braze

Customer Success Manager Austin
Skills & Focus: Customer Success, Product Adoption, Account Management, Client Recommendations, Business Processes, Product Expertise, Renewal Targets, Team Collaboration, Communication Skills, Tech-Touch Engagement
About the Company: Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any …
Experience: Experience managing accounts with a 'Tech-Touch' engagement level
Salary: $72,000 - $84,000/year (OTE: $90,000 - $105,000/year)
Type: Full-time
Benefits: Competitive compensation that may include equity, retirement and employee stock purchase plans, flexible paid time off,…

Method Financial

Customer Success Manager Austin
Skills & Focus: customer success, financial connectivity, APIs, client-facing role, project management, business strategy, FinTech, start-up environment, organizational skills, technical integration
About the Company: We built Method to redefine financial connectivity, with the vision of propelling consumer finance into the next decade. We provide frictionless access to all …
Experience: 4-8 years of experience in a client-facing role ideally in technology, investment banking, or consulting
Salary: $150,000 - $200,000
Type: Full-time

Compound Planning

Client Services Associate Austin
Skills & Focus: client onboarding, client services, operational tasks, dashboard management, client relationships, client inquiries, salesforce tracking, prospective client meetings, cross-functional communication, problem-solving mindset
About the Company: Compound Planning is a high growth digital family office for entrepreneurs, professionals, and retirees, managing currently 2.5B AUM with a team of financial a…
Experience: Experience in client services preferred
Salary: $55,000-$65,000
Type: Full-time
Benefits: Equity compensation, health insurance benefits, 401k

Cloudflare

Leader of Digital Customer Success Austin
Skills & Focus: customer success, leadership, adoption, retention, satisfaction, performance metrics, communication, interpersonal skills, cross-functional teams, digital strategies
About the Company: At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites…
Experience: 5+ years of experience in customer success in a related industry; 3+ years in a leadership or management role
Salary: Estimated annual salary of $140,000.00 to $201,000.00
Type: Hybrid
Benefits: Cloudflare offers a complete package of benefits including health insurance, retirement savings plan, and time-off poli…